MELISSA ALVAREZ
Lubbock,TX
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette.
Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
5
5
years of professional experience
Work History
Front/Back Office Receptionist
Barker Chiropractic Center
El Paso, Texas
09.2013 - 02.2014
- Verified insurances, Filed medical charts, Researched patient charts, Answered phones, Assisted with physical therapy exercises, Took patient vitals
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Collated, bound and stored computer-generated reports.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Medical Office Specialist Extern
Candelaria Medical Center
El Paso, Texas
11.2012 - 01.2013
- Priced patient procedures, Filed medical charts, Researched patient charts, Answered phones
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Maintained accurate records of billing activities including payments received and accounts receivable.
Work-Study
Kaplan College
El Paso, Texas
04.2012 - 01.2013
- Organized a variety of filing systems, Vast computer knowledge and data entry, Assisted with school events, Created Excel sheet for book of business
Cashier
Wet 'n' Wild
Anthony, Texas
04.2012 - 01.2013
- Knowledge in cash handling, Processed cash and credit transactions
- Answered phone calls to assist customers with questions and orders.
- Issued receipts, refunds, credits or change due to customers.
Volunteer
Airport Self Storage
El Paso, Texas
08.2009 - 10.2009
- Handled incoming and outgoing calls, Processed payments
- Participated in team-building exercises to strengthen relationships among volunteers.
- Created and distributed marketing materials for upcoming events.
Education
Medical Office Specialist - Diploma -
Kaplan College
El Paso, TX01-2013
Diploma -
Eastwood High School
Skills
- Interpersonal Skills
- Strong Communication Skills
- Knowledge of CPT, ICD-9 and HCPCS Coding
- Medisoft
- Quick Learner
- Data Management
- Microsoft Office Suite
- Office Management
- Data Entry
- Scheduling
- Clerical Support
Relevant Experience
- Barker Chiropractic Center, El Paso, Texas, Front/Back Office Receptionist, Verified insurances, Filed medical charts, Researched patient charts, Answered phones, Assisted with physical therapy exercises, Took patient vitals
- Candelaria Medical Center, El Paso, Texas, Medical Office Specialist Extern, Priced patient procedures, Filed medical charts, Researched patient charts, Answered phones
Extracurricular Activities
Alpha Sigma Med
References
Available Upon Request
Timeline
Front/Back Office Receptionist
Barker Chiropractic Center
09.2013 - 02.2014
Medical Office Specialist Extern
Candelaria Medical Center
11.2012 - 01.2013
Work-Study
Kaplan College
04.2012 - 01.2013
Cashier
Wet 'n' Wild
04.2012 - 01.2013
Volunteer
Airport Self Storage
08.2009 - 10.2009
Medical Office Specialist - Diploma -
Kaplan College
Diploma -
Eastwood High School
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