MELISSA ALVAREZ
MIAMI,USA
Summary
Motivated accounting student with knowledge in financial principles, tax preparation, and financial software. Experienced in customer service, sales, and working in fast-paced environments. Eager to apply accounting and tax knowledge while continuing to grow in a professional environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Advisor
Toyota North Miami
Miami, USA
03.2026 - Current
- Assist customers in selecting vehicles that meet their needs and budget.
- Explain financing options, vehicle features, and promotions.
- Maintain strong customer relationships and provide excellent service.
- Support dealership sales goals through effective communication and product knowledge.
Tax Preparer
DHM Taxes & More LLC
01.2025 - Current
- Prepare personal and business tax returns following IRS guidelines.
- Review financial documents such as W-2s, 1099s, deductions, and credits.
- Ensure accuracy and compliance with federal tax regulations.
- Assist clients with questions related to their tax filings.
- Maintain confidentiality of sensitive financial information.
Waitress
The Rural Argentine Steakhouse
01.2022 - Current
- Provided high-quality customer service in a fast-paced dining environment.
- Managed orders, payments, and customer requests efficiently.
Customer Service Representative
Boost Mobile
01.2021 - 12.2021
- Assisted customers with product inquiries, billing, and service plans.
- Resolved customer complaints and ensured satisfaction through excellent communication.
Education
Associate of Science - Accounting and Technology
Broward College
USABachelor of Science - Accounting
University of Havana – Faculty of Business
CubaSkills
- Microsoft Office
- Word
- Excel
- PowerPoint
- QuickBooks
- Tax preparation
- Customer service
- Sales
- Problem solving
- Multitasking
- Communication
- Teamwork
Certification
- QuickBooks Completion Certificate, URBE University
- Life Insurance Sales Training, Primerica
Timeline
Sales Advisor
Toyota North Miami
03.2026 - Current
Tax Preparer
DHM Taxes & More LLC
01.2025 - Current
Waitress
The Rural Argentine Steakhouse
01.2022 - Current
Customer Service Representative
Boost Mobile
01.2021 - 12.2021
Associate of Science - Accounting and Technology
Broward College
Bachelor of Science - Accounting
University of Havana – Faculty of Business