Melissa A. McKee
Summary
Detail-oriented administrative professional with over 12 years of experience in diverse office environments. Strong expertise in customer service, relationship building, and problem-solving. Skilled in fostering collaboration through effective communication and diplomacy. Proficient in MS Word, Excel, PowerPoint, Onbase, Corridor, Great Plains, Oracle, and Flex Billing.
Overview
14
14
years of professional experience
Work History
Client Service Associate
Flexjet
Cleveland, OH
04.2025 - Current
- Delivered high level of service to owners’ to both maintain and extend relationships for future business opportunities.
- Assisted in resolving owner issues, collaborating with internal teams for solutions.
- Facilitated discussions with owners to identify needs, billing issues, and provide contract information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Tracked outstanding paperwork for account entry completion with sales, contracts and owners.
- Audited owner account information to identify issues and develop solutions.
- Generated reports detailing the activities of each account, including billing history and concessions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Parts and Warranty Specialist/AOG
CONSTANT AVIATION
Cleveland, Ohio
05.2016 - 04.2021
- Followed parts process to ensure trackability and completed core returns on time.
- Ensure no additional charges are applied to core. If so, determine if applicable or rebillable.
- Trained new staff on client service protocols and company procedures effectively.
- Reviewed event information to determine warranty coverage and provided accurate details to manufacturers for claims.
Administrative Assistant III
QUADAX
Middleburg Heights, OH
01.2015 - 04.2016
- Evaluated patient records for suitability and correctness, ensuring compliance with health data standards.
- Facilitated administrative support to improve outsource management efficiency.
- Conducted performance audits for outsource teams, identifying areas for improvement in accuracy and adherence to procedures.
Activities Director / Leasing Agent
SIARA MANAGEMENT
Berea, OH
01.2012 - 01.2015
- Managed financial transactions for property operations
- Led small administrative teams.
- Executed detailed lease agreements for new and renewing residents, facilitating smooth occupancy transitions
Education
COLUMBIA HIGH SCHOOL -
COLUMBIA HIGH SCHOOL
Columbia Station, OhioSkills
- Account management
- Customer service
- Billing Coordination
- Time Management
- Problem solving
- Computer applications proficiency
- Highly Adaptable
- Team Player
References
Please see attached.
Personal Information
Title: CLIENT SERVICES ASSOCIATE
Timeline
Client Service Associate
Flexjet
04.2025 - Current
Parts and Warranty Specialist/AOG
CONSTANT AVIATION
05.2016 - 04.2021
Administrative Assistant III
QUADAX
01.2015 - 04.2016
Activities Director / Leasing Agent
SIARA MANAGEMENT
01.2012 - 01.2015
COLUMBIA HIGH SCHOOL -
COLUMBIA HIGH SCHOOL