Melissa Ames
Crowley,TX
Summary
Results-driven Business Analyst skilled in assessing business requirements and delivering actionable solutions. Strong background in data analysis, project management, and strategic planning, with effective communication skills for stakeholder engagement. History of improving operational efficiency and driving growth through successful implementation of innovative strategies.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Business Analyst
Access Coins
02.2022 - Current
- Participate in Agile Engineering Team for the HCM product and lead ongoing development of the HCM modules.
- Identify and describe product backlog items in order to build a shared understanding of the problem and solution with the products and engineering team.
- Make decisions regarding the priority of product backlog items in order to deliver maximum outcome with minimum output.
- Ensure transparency into the upcoming work of the products and engineering team.
- Work collaboratively with other engineering teams and stakeholders to ensure that dependencies are managed and issues and risks are communicated.
- Develop and maintain an understanding of customer’s business processes and requirements.
Consultant- HCM
Access Coins
02.2022 - 04.2024
- Leverage expertise to collaborate and consult with customers and internal stakeholders/project teams in the set-up and use of COINS HCM modules with new implementations.
- Provide hands-on technical consulting across the Construction HCM product modules.
- Guide project team and customer representatives through product implementations, providing solutions that successfully meet identified business requirements.
- Aid in onboarding and other training activities for new members of the team.
- Routinely participate in the Construction ERP software development life cycle by assisting the QA Team with evaluating software changes against agreed test plans.
COINS ERP System Administrator
Crowder Constructors Inc
08.2015 - 02.2022
- Responsible for the administration of the Company ERP (“Enterprise Resource Planning”) system covering areas of Accounting, Accounts Payable, Procurement, Forecasting, Payroll, and Human Resources.
- Administer Workflow - Make internal revisions to Procurement and Accounts Payable workflows; Work with COINS as needed for in-depth programming changes.
- Maintain System and end-user access; create new security groups as needed.
- Create and maintain procedure manuals for end-users.
- Fully test and load system updates and upgrades.
- Work with Management to identify and remove inefficiencies.
- Manage a Call System to track and resolve system and end-user issues.
Employee Services Manager
Crowder Constructors Inc
02.2007 - 07.2015
- HR Management – Ensure fair and consistent administration of all policies and procedures governed by the Employee Handbook.
- Compliance with Regulatory Agencies including DOL, OFCCP, ESC, DHS, USCIS, EEOC and IRS.
- Manage the Drug Testing Policy and Procedures and Affirmative Action Plan Compliance.
- Identify and remove obstacles to improve efficiency within Employee Services.
- Coordinate completion of DOL and compensation surveys.
- Benefit Services Management – Administer company-wide benefits programs to meet ongoing needs of Company employees.
- Monitor and assess proposed and enacted Federal, State and Local laws and regulations to determine current and future impact on Company Welfare Benefit Plans.
- Coordinate communications and required disclosures for Company Welfare Benefit and 401(k) Plans.
- Maintain Regulatory Compliance of HIPAA; Family Medical Leave Act (FMLA); Non-discrimination compliance of Employee Benefit Plans including welfare benefit plans and ERISA 401(c) compliance.
- Audit, reconcile, and process Monthly Billings of Benefit Plans including providing regular enrollment audits to carrier censuses.
- Management of HRIS - Lead the ongoing development and integration of the HRIS through a partnered development relationship with COINS UK.
- Ensure that the HR systems meet all regulatory requirements while delivering maximum efficiency.
- Manage HR-related system upgrades and patches prior to installation; work with COINS on needed customs and enhancements to HR module.
- Create reports and internal inquiries for HR data analysis.
- Member of HR Special Interest Group (SIG) – Partner with Coins US in ongoing development of HR product and rollout.
- COINS “Pure” OA - Member of Implementation Team for the ERP product focusing on Payroll Module and integration with Human Resources. Live date 1/30/2012.
- COINS OA - Human Resources - Implementation Manager of conversion from COINS Ti and GUI HR Products to the new COINS ERP solution for the Human Resource department. Live date June 2010.
Employee Services Coordinator
Crowder Constructors Inc
05.1997 - 02.2007
- Hired as a part-time Benefits Clerk responsible for generalist duties in support of the Benefits Department; Moved into the position of HR Assistant with added duties in support of Training and Development; Promoted to Senior Employee Services Coordinator in May 2005.
- Key accomplishments include Reviewed overall processes to identify opportunities to increase efficiency within the Employee Services Department.
- Led Coins GUI HRIS implementation; Team member of Application Extender (ECM solution) implementation.
- Integration of Crystal Reports with COINS to provide custom reporting options for Employee Services Department.
- Obtained Trainer Certification for Franklin-Covey’s What Matters Most Program (currently The 5 Choices) and American General Contractors (AGC) Craft Instructor Train-the-Trainer.
Skills
- Stakeholder engagement
- Business process optimization
- Problem solving
- Team collaboration
- Analytical skills
- Data analysis
- Interpersonal communication
- Project management
Certification
- Professional in Human Resources (PHR), 02/2002
- Senior Professional in Human Resources (SPHR), 02/2010
- SHRM Senior Certified Professional (SHRM-SCP), 02/2015
Timeline
Business Analyst
Access Coins
02.2022 - Current
Consultant- HCM
Access Coins
02.2022 - 04.2024
COINS ERP System Administrator
Crowder Constructors Inc
08.2015 - 02.2022
Employee Services Manager
Crowder Constructors Inc
02.2007 - 07.2015
Employee Services Coordinator
Crowder Constructors Inc
05.1997 - 02.2007