Melissa Anderson
New Orleans,LA
Summary
Accomplished Assistant Store Manager at The Home Depot, adept in staff management and customer experience enhancement, significantly raised satisfaction ratings. Expert in Microsoft Office Suite and problem-solving, streamlined operations, achieving efficiency and cost control. Proven track record in hiring, training, and leading teams to exceed objectives.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
The Home Depot
09.2022 - Current
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Office Management (Clinic)
Carr Care
01.2014 - 08.2022
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated employee records and productivity and submitted evaluation reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Created, maintained and updated filing systems for paper and electronic documents.
- Assured that projects proceed in a manner consistent with approved objectives, costs, and schedules.
- Changed workflows and work assignments to balance workloads and increase effectiveness of operations and personnel utilization
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Communicated with patients, ensuring that medical information was kept private.
Manager
USPS
01.2012 - 01.2014
- Assisted customers in determining proper postal service to align with individual needs..
- Efficiently and kindly handled customer complaints and issues
- Managed rental collection and billing for 200 post office boxes.
- Managed flow, operations and management services for over 100 daily post office visitors.
- Developed and maintained detailed reports of all post office activities.
- Managed daily operations of 15 employee post office.
92F Petroleum Supply Specialist
US Army
05.2008 - 05.2009
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained and managed HAZMAT program.
- Assembled and managed 12 team members in operations and equipment utilization.
- Applied knowledge of Federal Acquisition Regulations to achieve divisional compliance.
- Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency.
- Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.
Education
Criminal Justice -
Delgado Community College
New Orleans, LA05.2012
Skills
- Microsoft Office Suite
- Records Management
- Customer experience
- Cost Control
- Scheduling Coordination
- Problem-Solving
- Work Planning and Prioritization
- Systems and software expertise
- Staff Management
- Hiring and Training
- Operations
Timeline
Assistant Store Manager
The Home Depot
09.2022 - Current
Office Management (Clinic)
Carr Care
01.2014 - 08.2022
Manager
USPS
01.2012 - 01.2014
92F Petroleum Supply Specialist
US Army
05.2008 - 05.2009
Criminal Justice -
Delgado Community College