Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melissa Anderson

Portland,OR

Summary

Dynamic and results-driven hospitality professional with extensive experience at Elmer's, excelling in cocktail preparation and cash handling. Known for cultivating repeat business and adeptly anticipating guest needs, I consistently deliver exceptional service and drive sales through effective upselling strategies. A dependable team player committed to enhancing the dining experience. Excelled as a server in a variety of fine dining, casual dining and entertainment venues. Earned top marks on performance reviews for service excellence; team player mentality; and proactive approach to improving processes, increasing revenues and resolving customer issues with expedience. Personable, energetic and driven to exceed expectations, recognized by supervisors, coworkers and customers.

Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Bartender Waitress Lottery Attendant

Elmer's
Portland , Oregon
09.2008 - 04.2020
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Greeted customers and provided excellent customer service.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Waitress Hostess

Pastini Pastaria
Portland , Oregon
02.2007 - 06.2008
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Waitress

Billy Heartbeats
Portland , OR
01.2002 - 12.2007
  • Greeted customers and provided menus.
  • Presented food and beverages to guests at tables.
  • Filled condiments and napkin containers during slack periods.
  • Participated in team meetings to discuss new menu items or changes in policy.

Education

High School Diploma -

Cleveland High School
Portland Oregon
01-2004

Some College (No Degree) -

Portland State University
Portland, OR

Skills

  • Cocktail preparation
  • Wine service
  • Cash handling
  • Point of sale operation
  • Anticipator of guests needs
  • Cultivator of repeat business
  • Multitasking machine with strong work ethic
  • Master in winning over difficult guests
  • Dependable professional on time for all shifts
  • Team player fill in wherever help is needed
  • Top-ranked pro in food and beverage up selling

Certification

  • Food Handlers license
  • OLCC Servers Permit

Timeline

Bartender Waitress Lottery Attendant

Elmer's
09.2008 - 04.2020

Waitress Hostess

Pastini Pastaria
02.2007 - 06.2008

Waitress

Billy Heartbeats
01.2002 - 12.2007

High School Diploma -

Cleveland High School

Some College (No Degree) -

Portland State University
Melissa Anderson