Melissa Angelo
Bangor,ME
Summary
I am a self motivated person who takes pride and passion for any task I am assigned to do.
I am very professional, very respectful to others and to my job.
I can bring the knowledges that a have to the company who gives me the opportunity to work with them. I am also very open to learn more and to share/implement new ideas to make the company or institution a better place for everyone.
Overview
10
10
years of professional experience
Work History
Educational Technician III
Bangor Schools
Bangor, Maine
09.2023 - Current
- Monitored student progress and provided feedback to teachers on areas that needed improvement.
- Provided one-on-one tutoring for students who were struggling with certain concepts.
- Maintained accurate records of student performance and attendance.
- Created positive behavioral supports and strategies to help students manage their own behavior effectively.
Customer Service Representative
United Airlines - G2 Secure Staff
Bangor, ME
05.2023 - Current
- Greeted passengers and assisted with their inquiries.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
Spanish Teacher
RSU22- Reeds Brook Middle School
Hampden, ME
09.2020 - 01.2023
- Created safe and inclusive classroom environment to promote positive learning experience for youth with diverse backgrounds.
- Developed language acquisition curriculum based in speaking, reading, writing and auditory understanding of Spanish.
- Developed language resources to support and supplement instructional activities.
- Individualized lesson plans to meet each student's academic level.
- Organized materials for daily instruction in compliance with national academic standards.
- Developed language acquisition curriculum based in speaking, reading, writing and auditory understanding of Spanish.
Administrative Assistant
Qst Dominicana/QST Industries Inc.
Santiago Dominican Republic
05.2016 - 10.2017
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Passenger Service Agent
Servair/United Airlines
Santiago Dominican Republic
04.2014 - 08.2015
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Processed reservations and issued travel and hotel vouchers.
- Utilized PA system to announce departures and changes to landings.
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Greeted passengers and provided boarding instructions.
- Managed gate, ramp and cabin services for each flight.
- Collected baggage charges and accepted baggage for check-in.
- Printed itineraries and tickets for average of 167 passengers.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
Education
BBA - Business Administration
Universidad Abierta Para Adultos UAPA
Santiago Dominican Republic 10.2015
Some College (No Degree) - World Language
New England Institute For Teachers Education
Bucksport, MESkills
- Co-Teaching and Co-Planning
- Organization
- Oral communication
- Cultural Awareness
- Lesson Plan Development
- Native [Spanish] speaker
- Multimedia integration
- Customer service
- Computer Proficiency
Timeline
Educational Technician III
Bangor Schools
09.2023 - Current
Customer Service Representative
United Airlines - G2 Secure Staff
05.2023 - Current
Spanish Teacher
RSU22- Reeds Brook Middle School
09.2020 - 01.2023
Administrative Assistant
Qst Dominicana/QST Industries Inc.
05.2016 - 10.2017
Passenger Service Agent
Servair/United Airlines
04.2014 - 08.2015
BBA - Business Administration
Universidad Abierta Para Adultos UAPA
Some College (No Degree) - World Language
New England Institute For Teachers Education