Melissa Anglero
Newfield,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Proctor Technician
Cumberland County College
01.2019 - 06.2019
- Evaluate each examinee's past history in Colleague and Web Advisor to determine which entrance exams are needed
- Provide individual exit counseling explaining Multiple Measures and other Advisement-level information
- Communicate and resolve routine problems with staff, students and external partners in timely, professional and courteous manner
- Helped accommodate 30+ students with disabilities or special needs for alterations to test administration per day.
- Validated appropriate identification to allow admission to testing area.
- Maintained compliance with test center policies, practices and procedures.
- Maintained secure and positive environment conducive to testing.
Financial Counselor
Inspira Health Network
04.2017 - 10.2018
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted and interacted with 25+ patients to provide information, answer questions and assist with charity care.
Financial Counselor
CompleteCare Health Network
10.2014 - 04.2017
- Conducted 40+ interviews with patients and family members and answered questions regarding insurance benefits.
- Documented details regarding contact with patients, providers and other individuals in system.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Checked documentation for accuracy and validity on updated systems.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Providing excellent customer service by promptly answering patient inquiries
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
Case Coordinator/Admin Assistant
Confident Care Corp Home Care Agency
01.2010 - 06.2014
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Documented over 300 patients' activity in program-specific databases.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Developed and implemented training programs for staff.
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
Education
Social Services, AS -
Cumberland County College
Vineland, NJ06.2019
Languages
Spanish
Native or Bilingual
Timeline
Proctor Technician
Cumberland County College
01.2019 - 06.2019
Financial Counselor
Inspira Health Network
04.2017 - 10.2018
Financial Counselor
CompleteCare Health Network
10.2014 - 04.2017
Case Coordinator/Admin Assistant
Confident Care Corp Home Care Agency
01.2010 - 06.2014
Social Services, AS -
Cumberland County College