Melissa A. Portillo
Las Cruces
Summary
Dynamic Triage RN with extensive triage experience, excelling in patient assessment and education. Proven ability to respond to emergencies with critical thinking and compassion, while maintaining EHR documentation. Recognized for enhancing care coordination and delivering quality assurance, ensuring optimal patient outcomes in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Triage RN
Enhabit
Dallas
07.2025 - Current
- Educated patients and families on health maintenance, disease prevention, and treatment options.
- Assessed patient conditions to determine urgency of care needs.
- Responded swiftly to life-threatening situations with appropriate interventions.
- Managed complex cases involving multiple diagnoses and treatment plans.
- Maintained accurate patient records in compliance with HIPAA regulations.
- Utilized EHR systems for precise documentation and service tracking.
- Provided emotional support to families making difficult healthcare decisions.
- Rendered telephone advice according to established guidelines and protocols.
Remote Triage RN
CareXM
05.2024 - 06.2025
- Providing compassionate, empathetic, and relevant care to patients and families going through the most difficult time of their lives through remote triage
- Handles medication refills and troubleshoots DME equipment, catheters, and PICC lines to avoid nursing visits if possible through triage
- Documents and assigns visits to on call nurses as appropriate
- Answers calls from all over the USA with over 800 home health, infusion, and hospice vendors
- 24/7 triage nurse working evenings and weekends to handle all emergencies and situations that come up during non-standard hours
- Assess, monitor, document and report progress of patient's health and condition using required documents, reports and established timelines
- Independently works at home with complete autonomy in a private office
RN INR Remote Trainer
Abbott Laboratories
07.2023 - Current
- Receive TSO assignments on my tablet when a patient is in my encatchment area and is about to start doing remote INR testing at home
- Reviews, makes contact with, and schedules the patients for remote INR testing training using our equipment
- Set-up the device that the patient will use for INR monitoring and complete training for patients
- Community with the patient and families on how to obtain supplies and report testing appropriately per the providers orders
Assistant Director of Nursing (ADON)
High Desert Hospice
04.2022 - Current
- Providing compassionate, empathetic, and relevant care to patients and families going through the most difficult time of their lives
- Assessments to determine eligibility for palliative and hospice care according to clinical/eligibility guidelines and standards
- Collaborate with the attending physician, patients and their families, and other members of the patient care team to coordinate, provide and maintain continuity of patient care
- 24/7 on call nurse covering evenings and weekends to handle all emergencies and situations that come up during non-standard hours
- Assess, monitor, document and report progress of patient's health and condition using required documents, reports and established timelines
- Prepares weekly schedules for nursing staff
- Monitors and audits charting/documentation for clarity and completion
Administrative Manager, CCS
El Paso VA Healthcare System
El Paso
01.2000 - 02.2025
- Recruited, hired, trained, and supervised 126 administrative and clinical staff, expanding community care from 19 staff in 2011 to current levels.
- Managed a Customer Service team and Call Center servicing about 70 face-to-face Veterans daily and over 600 phone calls.
- Planned and oversaw integration of medical, administrative, and clinical support activities for efficient delivery of high-value community care.
- Administered all Veterans' Care Agreements, contracts, and fee-for-service arrangements for DOD and El Paso VAICS.
- Analyzed historical data and trends to project budget needs for CCS operations exceeding $260 million annually.
- Established workflow processes to enhance productivity and effectiveness across administrative and clinical areas.
- Actively participated as chair and co-chair on various facility and VISN committees related to compliance and information security.
- Developed long- and short-range policies and plans that aligned with organizational goals.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
RN medical nurse
Dona Ana County Detention Facility
12.2023 - 02.2024
- Triaged inmates to determine clinical care necessary and appropriate
- Provided medications to inmates as ordered by the in-house provider
- Monitored and assessed high risk inmates detoxing from opiates during incarceration
- Performed mental health assessments for newly incarcerated inmates
- Participated in Code Mary's throughout the detention facility when activated
- Charge nurse in medical with direct supervision of LPN/LVN staff and all activities during the shift
Registered Nurse (Bedside/Staff/Charge nurse weekends)
El Paso Long Term Acute Care Hospital
04.2022 - 02.2024
- Providing compassionate, competent care to patients to promote recovery
- Participating in plans that support goals to transition patients to rehab or home as quickly and safely as possible
- Practice evidence-based nursing care along with service excellence
- Monitors vital signs and telemetry monitors
- Administered medications via IV/PO/SQ/IM/PEG
- Established IV access
- Monitored and recorded input and output in patients with renal failure, gastroenteric, and cardiac conditions
- Performed procedures such as EKG, venipuncture, cardiac monitoring, vital signs, and urinalysis.
Education
Bachelor of Science in Nursing Degree (BSN) -
Western Governors University
Utah04.2022
Lean Six Sigma Green Belt Training -
12-2020
Associate of Science Degree - Health Information Management
SUNY College of Technology at Alfred State
Alfred, NY12.2007
Skills
- Patient assessment and education
- Emergency response and care coordination
- EHR documentation and nursing informatics
- Disease management and quality assurance
- Staff scheduling and team collaboration
- Conflict resolution and critical thinking
- Time management and clinical judgment
- Discharge planning and geriatric care
- Compassion and empathy
Affiliations
- American Academy of Professional Coders
- President, American Academy of Professional Coders, El Paso Chapter
- American Health Information Management Association (AHIMA)
- Hospice & Palliative Nurses Association
Certification
- Registered Nurse (RN compact license), 2022
- Advanced Cardiovascular Life Support (ACLS), 2024
- Basic Life Support (BLS) & First Aid, 2025
- Texas-Certification Registered Health Information Technician, 2020-present
- Certified Professional Coder (CPC) - AAPC, 2004-present
- Certified Texas Notary Public, 2016-present
- Lean Six Sigma Yellow Belt, 2017
References
References available upon request.
Timeline
Triage RN
Enhabit
07.2025 - Current
Remote Triage RN
CareXM
05.2024 - 06.2025
RN medical nurse
Dona Ana County Detention Facility
12.2023 - 02.2024
RN INR Remote Trainer
Abbott Laboratories
07.2023 - Current
Assistant Director of Nursing (ADON)
High Desert Hospice
04.2022 - Current
Registered Nurse (Bedside/Staff/Charge nurse weekends)
El Paso Long Term Acute Care Hospital
04.2022 - 02.2024
Administrative Manager, CCS
El Paso VA Healthcare System
01.2000 - 02.2025
Bachelor of Science in Nursing Degree (BSN) -
Western Governors University
Lean Six Sigma Green Belt Training -
Associate of Science Degree - Health Information Management
SUNY College of Technology at Alfred State
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