Melissa Appleton
Lacey,WA
Summary
Dedicated Assistant Property Manager with a strong focus on cost-saving initiatives and maintaining high property standards. Played a key role in a successful lease-up with Edison 47, contributing to its rapid growth and timely occupancy. Focused on identifying and implementing cost-effective solutions to reduce operational expenses while maintaining property value. Committed to treating each property as my own, delivering proactive management, attention to detail, and excellent tenant satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Edison47
Silverdale, WA
05.2023 - Current
- Provide excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Process applications efficiently by conducting thorough background checks, verifying income, and rental history.
- Complete final move-out walk-throughs to identify required repairs, estimate turn time, and process all move out charges.
- Monitor delinquency of current and previous residents. Process delinquent tenant accounts to eviction attorney in a timely manner.
- Oversee the property's monthly budget, ensuring adherence to financial guidelines by collaborating with maintenance teams to minimize routine expenses and obtaining competitive bids for capital projects to drive cost savings.
Administrative Assistant
Sullivan Heating and Cooling
01.2023 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Process and maintain all purchase orders, incoming payments and invoices
- Maintain multiple database
Leasing Agent
Mariners Glen Apartment Homes
Port Orchard, WA
10.2021 - 02.2022
- Oversee and coordinate the orientation of new tenants, and assist with performing office management and clerical tasks
- Provide guided tours of model homes, open units, and the community
- Generate leases, and renewals for residents
- Balance the needs of property owners with those of tenants, and achieve occupancy and rental goals
Nursing Assistant
Orchard Pointe Memory Care
Port Orchard, WA
01.2021 - 07.2021
- Assist with all activities of daily living
- Taking and recording vital signs
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Following all tasks assigned by a licensed nurse
Inside Sales Representative
Real Craft
Gig Harbor, WA
10.2019 - 12.2020
- Accomplish sales goals
- Boost revenue by thorough product knowledge and client relationship management
- Maintained company databases with essential account and sales information
- Prepared and processed quotes and invoices.
Education
High School Diploma -
Bremerton High School
Bremerton, WASkills
- Customer service & Conflict resolution
- Financial Management & budgeting
- Team motivation & problem solving
- Workload management
- Proficient in management software
- Marketing & tenant retention
- Customer rapport
Accomplishments
2024 Emerald Award Finalist : Assistant Manager of the year
Timeline
Assistant Manager
Edison47
05.2023 - Current
Administrative Assistant
Sullivan Heating and Cooling
01.2023 - 04.2023
Leasing Agent
Mariners Glen Apartment Homes
10.2021 - 02.2022
Nursing Assistant
Orchard Pointe Memory Care
01.2021 - 07.2021
Inside Sales Representative
Real Craft
10.2019 - 12.2020
High School Diploma -
Bremerton High School