Melissa Arnold
Charlotte,MI
Summary
Dynamic Shift Manager at Draves Family Restaurants with a proven track record in customer service excellence and food safety compliance. Skilled in mentoring and coaching team members, I effectively resolved conflicts and optimized operations, enhancing productivity and ensuring a positive dining experience. Committed to fostering a reliable and efficient work environment.
Overview
40
40
years of professional experience
17
17
McDonald’s Corporation- Manager with Store Management, Del,Dist
14
14
Joe Fix Chad Enterprises-McDonald’s of Charlotte, Mich
1
1
Eaton County Medical Facility
3
3
Baby Sitting 2 kids and my brothers and Sister
Work History
Shift Manager
Draves Family Restaraunts
Charlotte, Michigan
10.2022 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Ensured compliance with food safety regulations and quality standards.
- Resolved conflicts between employees or customers in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained cleanliness and organization of work area.
- Resolved conflicts between staff members in a professional manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured compliance with health and safety regulations.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Identified needs of customers promptly and efficiently.
- Directed and led employees and team members on effective operations, methods and procedures.
- Helped employees accomplish tasks during peak periods.
Education
High School Diploma -
Charlotte High School
Charlotte, MI06-1989
Timeline
Shift Manager
Draves Family Restaraunts
10.2022 - Current
High School Diploma -
Charlotte High School
Skills
- Punctuality and reliability
- Customer complaint resolution
- Mentoring and coaching
- skills
- Shift leadership and checklists
- Customer service excellence
- Food safety compliance
- Incident reporting
- Cash management