Shiv Patel
Albuquerque,New Mexico
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Shift Manager
Dairy Queen Grill & Chill
Albuquerque, NM
11.2022 - Current
- Coordinated shift schedules, aligning team availability with peak business hours.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored food safety practices, maintaining compliance with health regulations.
- Resolved customer complaints effectively, enhancing overall guest satisfaction ratings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Crew Member
Dairy Queen Grill & Chill
Santa Rosa, NM
06.2018 - 11.2022
- Delivered exceptional customer service in a fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and quality.
- Prepared menu items according to established recipes, ensuring consistency and presentation quality.
- Collaborated with team members to streamline order processing, enhancing operational efficiency.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Science - Engineering
Central New Mexico Community College
Albuquerque, NM08-2025
High School Diploma -
Santa Rosa High School
Santa Rosa, NM06-2020
Skills
- Safety compliance
- Employee training
- Punctuality and reliability
- Positive workplace attitude
- Coaching
- Operational efficiency
- Critical thinking
- Active listening
- Punctuality
- Enthusiasm
- Interpersonal skills
Accomplishments
- Received multiple certifications in designed team management and communication
- Achieved a form of leadership to ensure the values of dedication and discipline
Languages
English
Full Professional
Hindi
Limited Working
Spanish
Limited Working
Timeline
Shift Manager
Dairy Queen Grill & Chill
11.2022 - Current
Crew Member
Dairy Queen Grill & Chill
06.2018 - 11.2022
Associate of Science - Engineering
Central New Mexico Community College
High School Diploma -
Santa Rosa High School