Melissa Arroyos
Denver,,Colorado
Summary
Motivated individual with strong work ethic with over ten years of work experience in management and sales. Fluent in English and Spanish with strong communication and interpersonal skills. Forward-thinking student graduating with a Bachelor of Science Degree in Business Administration with specialization in Finance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
La Fuente Mexican Food Inc.
06.2018 - 01.2024
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Purchased inventory and cultivated strong vendor relationships.
- Assisted with menu development. Making edits to menu on Adobe whenever necessary.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Monitored Uber Eats, Door-dash and Post-mates accounts. Negotiated commissions.
- Managed team of up to 12 restaurant staff, maintaining exceptional customer service and quality standards.
Sales Associate
T-Mobile
12.2012 - 05.2018
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Developed strong customer base.
- Multiple performance awards including: CO-UT Retail Region Top Performer Crown Club- February, 2014. Top Performer Net Adds- May, 2015. Certificate of Excellence Top 3 Gross Activations April 19, 2015.
Cashier
Rancho Liborio
05.2011 - 08.2011
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Worked flexible schedule and extra shifts to meet business needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
Scanning Operator
Kennedy Childs & Fogg
12.2008 - 08.2009
- Corporate Work Study Program: In high school was part of innovative work study program that allows students to earn part of their tuition needs. Got hired over winter break and summer break directly by law firm.
- Handled delicate materials related to cases in family law. Was in charge of scanning documents and sending originals back to storage.
- Supported cross-departmental initiatives by providing accurate and timely document scans as required for various projects.
- Handled delicate materials such as fragile items with care during scanning process, preserving their integrity while still obtaining high-quality images for digitization purposes.
Education
Bachelor of Science - Business Administration
Regis University
Denver, CO05.2024
Front Range Community College
Westminster, COCommunity College of Denver
Denver, COSkills
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Customer Service
- Problem Solving
- Multi-tasking strength
- Strategic Planning
- Excellent people skills
- Sales expertise
- Fluent in Spanish
- Organization and Time Management
- Relationship Building
- Reliable and Responsible
Certification
- Business Specialization Certificate- Front Range Community College. August, 2019
- Foundations of Business Certificate- Front Range Community College. August, 2021
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Restaurant Manager
La Fuente Mexican Food Inc.
06.2018 - 01.2024
Sales Associate
T-Mobile
12.2012 - 05.2018
Cashier
Rancho Liborio
05.2011 - 08.2011
Scanning Operator
Kennedy Childs & Fogg
12.2008 - 08.2009
Bachelor of Science - Business Administration
Regis University
Front Range Community College
Community College of Denver
- Business Specialization Certificate- Front Range Community College. August, 2019
- Foundations of Business Certificate- Front Range Community College. August, 2021
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