Melissa A. Ruiz
San Antonio,Texas
Summary
To pursue a challenging position within a progressive corporate environment that allows me the opportunity to utilize my work experience, qualifications, and skills to benefit my employer and customer base.
Dynamic individual with hands-on experience in Risk/Compliance, Operations, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions.
Overview
19
19
years of professional experience
Work History
Assistant Vice President, Third Party Risk Sr. Analyst
Citi
San Antonio, TX
05.2021 - 05.2026
- Compliance & Governance: Ensured adherence to enterprise Third Party Management policies and validated controls, policies, and procedures. Managed end-to-end third-party oversight activities using a risk-based approach, ensuring alignment within Policy and Standards.
- Stakeholder Collaboration: Partnered with business units and stakeholders to define oversight strategies and ensure compliance. Collaborated with business and stakeholders to conduct comprehensive assessments, validating proper control implementation and policy adherence across third-party engagements.
- Operational Due Diligence: Performed on-site and remote audits for high-risk third parties to validate control effectiveness, mitigate risk, and potential vulnerabilities.
- Control Validation: Assessed and validated the implementation and effectiveness of controls within third-party operations. Developed and implemented oversight frameworks to support business validation of third-party controls and compliance with established policies and procedures.
- Reviews of Non-Compliant Spends: Performed quarterly reviews of Non-Compliant Spends to ensure appropriate approvals, mitigating the risk of unauthorized or non-compliant third-party engagements that could lead to financial, regulatory, or reputational damage.
- Review of Internal Risk Questionnaires: Performed reviews of questionnaires completed by business owners of inter-affiliate third parties to ensure accuracy and complete information. Partnered and engaged with business owners to calibrate completion of questionnaires as applicable based on services provided.
Vice President, Operations Supplier Sr. Manager
Citi
San Antonio, TX
03.2007 - 05.2021
- Global Operations Leadership: Directed functional management of India call operations across 6 Lines of Business, optimizing service delivery. Managed functional oversight for LATAM call center locations across 4 Lines of Business. Oversaw functional management of India’s Chat and Messaging groups, enhancing digital communication channels.
- Performance & Process Improvement: Achieved Key Performance Indicators by implementing functional management strategies. Spearheaded new initiatives for Customer Satisfaction improvements and boosted productivity targets through process optimization. Drove improvement projects to streamline workflows and improve efficiency.
- Risk & Control Management: Strengthened Business Control frameworks through rigorous oversight activities. Managed the comprehensive Supplier Risk Management lifecycle, conducting assessments and mitigating risks for third-party vendors. Conducted regular on-site reviews for third parties to identify vulnerabilities and ensure adherence to standards.
- Audit & Governance: Assumed ownership of managing Internal Audit Corrective Action Plans, resulting in the remediation of findings and an enhanced compliance posture. Partnered with business units to perform oversight activities on third parties, utilizing a risk-based approach to validate control effectiveness.
Education
Wayland University
San Antonio, Texas01-2016
undefined
Palo Alto College
San Antonio, Texas01-1986
Skills
- Decision making & judgment
- Issue resolution skills
- Recruitment / human resources
- Negotiation
- Effective relationship building
- Public speaking
- Risk management
- Operations management
- Policy compliance
- Staff management
- Cross-functional team leadership
- Hiring and coaching
- Troubleshooting and problem resolution
- Team leadership
- Teamwork and collaboration
Timeline
Assistant Vice President, Third Party Risk Sr. Analyst
Citi
05.2021 - 05.2026
Vice President, Operations Supplier Sr. Manager
Citi
03.2007 - 05.2021
undefined
Palo Alto College
Wayland University