Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Ascencio

Fort Worth,Texas

Summary

Proactive Guest Advocate with extensive experience in customer service, conflict resolution, and team management. Excel at maintaining positive guest relationships, optimizing store operations, and fostering an inclusive team culture. Skilled in cross-selling, critical thinking, and providing personalized recommendations to enhance guest satisfaction.

Overview

6
6
years of professional experience

Work History

Guest Advocate

Target
09.2020 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.

Pharmacy Technician

CVS Pharmacy
11.2024 - 04.2025
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Managed opening and closing duties for pharmacy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Team Member

Chick-fil-A
04.2020 - 11.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Team Leader

Whatabuger
07.2019 - 04.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

Associate of Arts -

Tarrant County College
Fort Worth, TX
05-2025

High School Diploma -

Castleberry High School
05.2019

Skills

  • Exceptional communication
  • Detail Oriented
  • Customer Service
  • Cross-selling proficiency
  • Teamwork and Collaboration
  • Critical Thinking

Timeline

Pharmacy Technician

CVS Pharmacy
11.2024 - 04.2025

Guest Advocate

Target
09.2020 - Current

Team Member

Chick-fil-A
04.2020 - 11.2020

Team Leader

Whatabuger
07.2019 - 04.2020

Associate of Arts -

Tarrant County College

High School Diploma -

Castleberry High School

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