Melissa Atwell
Kansas City,MO
Summary
.Professional with strong background in customer care, ready to excel in delivering exceptional service. Proven ability to resolve issues, enhance customer satisfaction, and adapt to changing needs. Valued for collaborative approach, reliability, and focus on achieving outstanding results. Skilled in communication, problem-solving, and building lasting customer relationships.
Overview
8
8
years of professional experience
Work History
Senior Customer Care Representative
Farmers Insurance
04.2021 - Current
- Resolved complex customer inquiries, enhancing satisfaction and retention rates.
- Guided customers in best practices for effective communication and problem-solving.
- Assisted on different projects to enhance customer and agent experiences.
- Trained new representatives on systems, policies, and customer engagement techniques.
Lead Teacher
Platte Woods United Methodist Church
08.2017 - 04.2021
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Mentored and guided teaching staff to enhance instructional effectiveness.
- Fostered a positive learning environment that promoted student growth and development.
- Coordinated assessments to evaluate student progress and inform instructional practices.
Education
Bachelor of Science - Sociology
Park University
Parkville, MO05-2009
Skills
- Team encouragement
- Strong verbal communication
- Customer service proficiency
- Adaptive to coaching
Timeline
Senior Customer Care Representative
Farmers Insurance
04.2021 - Current
Lead Teacher
Platte Woods United Methodist Church
08.2017 - 04.2021
Bachelor of Science - Sociology
Park University