Melissa Auchenbach
Pittsfield,MA
Summary
Dynamic Outreach Worker at Brien Center with a proven track record in client advocacy and community engagement. Expert in crisis management and outreach strategies, successfully enhancing client participation through proactive support and resource facilitation. Skilled in maintaining accurate records and fostering strong relationships, ensuring comprehensive care for diverse populations.
Overview
8
8
years of professional experience
Work History
Outreach Worker
Brien Center
08.2017 - Current
Facilitate client support with
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
- Increased client engagement in programs through consistent follow-up calls or visits to address concerns or offer additional resources as needed.
- Assisted families with financial and housing resources.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
Education
Adult Learning Center
Pittsfield, MA08.2006
Timeline
Outreach Worker
Brien Center
08.2017 - Current
Adult Learning Center
Skills
- Community health
- Outreach strategies
- Client advocacy
- Community engagement
- Youth outreach
- Crisis management
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