Open To Work
Melissa Aultman
Work Preference
Summary
Grooming fur babies has been my joy and pleasure for nearly two decades. I’ve been out of the field for a few years taking care of my daughter. After a recent move up here, I was told there would be lots of work in this industry and serendipitously ran into Logan and look forward to getting to know you all. Thank you for this opportunity and I look forward to meeting with you guys soon.
Overview
14
14
years of professional experience
Work History
Dog Groomer
Petco
Hattiesburg
03.2015 - 07.2022
- Bathed and groomed dogs according to breed standards and client preferences.
- Maintained cleanliness and organization of the grooming area and tools.
- Educated pet owners on proper grooming techniques and best practices.
- Assessed dogs' health and behavior during grooming sessions to ensure safety.
- Trained new staff on grooming techniques, safety procedures, and equipment usage.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Handled cash transactions accurately when accepting payment from customers.
- Ensured safety of animals at all times by following established safety protocols.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Kept detailed records of services performed for each animal client.
- Scheduled appointments for clients using online software programs.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Researched new trends in dog grooming industry to stay up-to-date on best practices.
- Ordered additional supplies to maintain adequate stock levels.
- Monitored inventory levels of supplies necessary to perform grooming services.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Took dogs on walks, reinforcing positive behavior and good manners.
- Supervised apprentice groomers during daily operations.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
Store Manager
Diva Dog Too
Hattiesburg
06.2008 - 01.2012
- Oversaw daily store operations and maintained high customer service standards.
- Managed inventory, ensuring stock availability and organization throughout the store.
- Trained and mentored staff on product knowledge and effective sales techniques.
- Resolved customer complaints promptly, fostering a positive shopping experience.
- Collaborated with vendors to manage orders and maintain supplier relationships.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Education
Sumrall High School
Sumrall , MSSkills
- Ability to stay calm under stressful situations
- Excel at creating relationships with pet parent
- Maintain a harmonious work environment
- Follow safety guidelines for the safety and well-being of the dog
- Form lasting relationships with pet parents based on trust and respect
- Learn and quickly adapt to new guidelines industry standards
- Prioritize maintaining a clean and organized work area maintaining a professional image
- Do whatever it takes to make sure the pet parent is satisfied
- Do my best to ensure every pet is comfortable and never feeling traumatized
References
References available upon request.
Timeline
Dog Groomer
Petco
03.2015 - 07.2022
Store Manager
Diva Dog Too
06.2008 - 01.2012
Sumrall High School