Melissa Avina Oblea
San Diego
Summary
Proven sales expert with a track record of exceeding targets at Hyundai of El Cajon by leveraging strong negotiation skills and building rapport with clients. Achieved significant revenue growth by identifying value-added services at Sedano Ford. Skilled in customer service and sales strategies, consistently enhancing client satisfaction and dealership profits.
Developed keen understanding of customer needs and preferences in fast-paced sales environment. Demonstrates exceptional communication and negotiation skills, combined with proven ability to build lasting relationships. Seeking to transition into new field where these skills can contribute to organizational success and growth.
Overview
3
3
years of professional experience
Work History
Car Salesperson
Hyundai of El Cajon
2021.08 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Consistently adhered to company guidelines regarding ethical selling practices.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Responded to customer enquiries via telephone and email.
Used Car Buyer
Sedano Ford
2023.01 - 2023.06
- Increased revenue potential by identifying opportunities for value-added services or repairs that could enhance a vehicle''s appeal to potential buyers.
- Developed long-lasting relationships with auction houses, dealerships, and private sellers to source high-quality vehicles at competitive prices.
- Streamlined the buying process for increased efficiency, implementing digital tools for documentation and communication.
- Managed all aspects of purchasing documentation accurately and efficiently, ensuring seamless transactions between buyers, sellers, and the dealership.
- Collaborated with sales teams to understand customer preferences and ensure optimal inventory mix based on demand.
- Maintained comprehensive market knowledge to identify trends in vehicle values, making informed purchasing decisions that benefited the dealership''s bottom line.
- Conducted thorough research on each vehicle''s history using Carfax reports and other resources to minimize potential risks associated with acquisitions.
- Maximized profit margins by skillfully negotiating purchase prices with sellers while maintaining a positive rapport.
- Maintained complete documentation and records of all purchasing activities.
Education
Bachelor of International Business - International Business
Universidad Autonoma De Baja California
Mexicali, Baja California, Mexico.12.2018
Skills
- Strong negotiation
- Building rapport
- Sales Presentations
- Persuasion techniques
- Goal-Oriented
- Customer Service
- Price Negotiation
- Relationship Building
- Friendly and Enthusiastic
- Sales Strategies
- Delivering Vehicles
- Negotiations strength
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Used Car Buyer
Sedano Ford
2023.01 - 2023.06
Car Salesperson
Hyundai of El Cajon
2021.08 - Current
Bachelor of International Business - International Business
Universidad Autonoma De Baja California
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