Melissa Avitia
Edcouch,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Senture Call Center
Customer Services
12.2021 - 05.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Regional Nursing
Provider
01.2019 - 07.2019
- Assist with day to day activities, prepare meals and essential chores.
- Dedicated and knowledgeable physician with half a year of experience providing comprehensive medical service in a variety of settings. Skilled in assessing patient needs, diagnosing illnesses and developing individualized treatment plans.
- Promoted a positive learning environment by fostering strong relationships with patient, building trust and rapport.
Arthritis and Osteoporosis Center
Medical Associates
06.2017 - 01.2018
- Triage incoming patients, assist with doctor notes, schedule appointments and follow ups, phlebotomy
and assist with sales. - Diligent Medical Assistant with 1 year providing exceptional patient care.
- A motivated and compassionate individual seeking a position as Medical Assistant.
Education
Associate in Medical Assistant -
Brightwood College
McAllen TX05.2017
High School Diploma -
Johnny G. Economedes
1414 N Alamo Rd, Edinburg, TX 7854205.2012
Skills
- Having good Customer Service skills
- Vital Signs
- Good Communication with people
- Listening with empathy
- Thinking critically
- Answering phone calls
- Team work and Collaboration
- Communication and Interpersonal skills
Timeline
Senture Call Center
Customer Services
12.2021 - 05.2022
Regional Nursing
Provider
01.2019 - 07.2019
Arthritis and Osteoporosis Center
Medical Associates
06.2017 - 01.2018
Associate in Medical Assistant -
Brightwood College
High School Diploma -
Johnny G. Economedes
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