Summary
Overview
Work History
Education
Skills
Art, Writing
Languages
Timeline
CustomerServiceRepresentative
SANDRA GALVAN GARCIA

SANDRA GALVAN GARCIA

Tomball,TX

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

8
8
years of professional experience

Work History

Welcome Center and Call Center

Lone Star College System
08.2019 - 01.2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

11.2019 - 11.2020
  • Made several bake sales in order to raise money for tampons in the women bathrooms at our high school to support and normalize our menstrual cycles.

COURSES, International Baccalaureate
08.2018 - 06.2020

EXTRA

Westhill Institute
06.2018 - 12.2019
  • Activities such as bowling, drawing, to even karate with kids of special needs
  • An amazing experience to remember.

Tehuacan at Westhill Institute
05.2019 - 05.2019
  • A small mission to further investigate and research and create an official scientific report about small desserts and small bodies of water
  • 936 297 1115 936 297 1115
  • Bake sale for women at Westhill institute , Mexico

Kiosko employee
12.2017 - 06.2018
  • This job was a small business that made ice creams and Mexican tradition snacks and foods
  • I worked as a cashier, waitress, and cook.

Education

Bear Branch Junior Highschool

Highshcool diploma - undefined

Magnolia Highschool, Westhill Institute

undefined

Anahuac

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Savannah college of art and design

Associate of Arts - Art

Lone Star College System
Spring, TX
05.2023

Skills

  • Good time management
  • Active listening
  • Communication
  • Computer skills
  • Customer service
  • Management Skills
  • Problem-solving
  • Bilingual
  • Highly organized and efficient
  • Critical Thinking Skills
  • Flexibility and Adaptability
  • Adobe Creative Suite
  • Creativity
  • Willingness to learn
  • Project planning
  • Collaboration & Teamwork
  • Interpersonal and written
  • Communication
  • HOBBIES
  • Painting, drawing, reading, clay
  • Sculpting
  • LANGUAGES
  • English
  • Spanish
  • PROFILE
  • Current international student studying in Mexico City
  • Customer Service Optimization
  • Verbal and Written Communication
  • Customer Communication
  • Call Center Operations
  • Customer Support
  • Data Gathering
  • Training and Development
  • Resolving Issues
  • Answering Questions
  • Microsoft Internet Explorer
  • Google Docs
  • Microsoft Excel
  • Call Documentation Skills

Art, Writing

I run my own Etsy business selling my art. 

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

11.2019 - 11.2020

Welcome Center and Call Center

Lone Star College System
08.2019 - 01.2023

Tehuacan at Westhill Institute
05.2019 - 05.2019

COURSES, International Baccalaureate
08.2018 - 06.2020

EXTRA

Westhill Institute
06.2018 - 12.2019

Kiosko employee
12.2017 - 06.2018

Bear Branch Junior Highschool

Highshcool diploma - undefined

Magnolia Highschool, Westhill Institute

undefined

Anahuac

undefined

Savannah college of art and design

Associate of Arts - Art

Lone Star College System

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SANDRA GALVAN GARCIA