Sabrina Thomas
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I am willing to relocate.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Faneuil
Sacramento, California
07.2019 - 09.2022
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with inquiries regarding products, services, and account issues.
- Managed high call volumes while maintaining professionalism and patience.
Cashier/Customer Service
Chevron
Pleasanton, CA
12.2018 - 06.2021
- Processed customer transactions efficiently at checkout stations.
- Assisted customers in locating products throughout the store.
- Handled cash, credit, and return transactions accurately.
- Provided excellent customer service by addressing inquiries and resolving issues.
Sales Associate
Walmart
Sacramento, CA
08.2016 - 10.2019
- Stocked shelves and organized merchandise for optimal presentation.
- Maintained cleanliness and organization in sales floor areas.
- Collaborated with team members to achieve daily sales goals.
Custodian/Janitor
Macys Logistics Warehouse
San Francisco, California
06.2016 - 03.2019
- Maintained cleanliness in high-traffic areas throughout the logistics facility.
- Managed waste disposal and recycling processes for the warehouse.
- Conducted routine inspections to ensure safety and sanitation standards.
Cashier/Sales Associate
McDonald's
Galena Park, TX
06.2016 - 07.2018
- Processed customer transactions efficiently and accurately at a fast-paced restaurant.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted customers with menu selections and answered their questions effectively.
- Handled cash, credit, and mobile payments while ensuring security protocols.
Shipping and Receiving
Amazon Warehouse
Sacramento, CA
11.2016 - 11.2017
- Directed and coordinated warehouse activities, including shipping and receiving of materials, inventory control, order fulfillment and storage.
- Maintained high standards of quality control throughout the entire shipping and receiving process.
- Resolved any issues or discrepancies related to shipping and receiving activities within the warehouse environment.
Cashier/Customer Service
The Home Depot
Sacramento, California
11.2016 - 11.2017
- Processed customer transactions efficiently at checkout stations.
- Assisted customers in locating products throughout the store.
- Handled cash, credit, and return transactions accurately.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Operated point-of-sale systems to complete sales transactions effectively.
Education
High school diploma -
John F. Kennedy High School
Sacramento, CA06-2015
Skills
- Good time management
- Adaptable
- Point of sale experience
- Excellent communication skills
- Customer service
- Cash handling
- Forklift
- Distribution center management
- Food service
- Retail sales
- Computer literate
- Call center operations
Certification
- Food Handler Certification
Affiliations
- Volunteered Martin Luther King Jr, K-8 th grade middle school, mentored students and assisted the teacher with needed task.
References
References available upon request.
Timeline
Call Center Customer Service Representative
Faneuil
07.2019 - 09.2022
Cashier/Customer Service
Chevron
12.2018 - 06.2021
Shipping and Receiving
Amazon Warehouse
11.2016 - 11.2017
Cashier/Customer Service
The Home Depot
11.2016 - 11.2017
Sales Associate
Walmart
08.2016 - 10.2019
Custodian/Janitor
Macys Logistics Warehouse
06.2016 - 03.2019
Cashier/Sales Associate
McDonald's
06.2016 - 07.2018
High school diploma -
John F. Kennedy High School
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