MELISSA AYALA
Ponte Vedra Beach
Summary
Multilingual Client Service Professional with experience in travel counseling and financial services. Expertise in managing complex travel itineraries using Sabre and Apollo GDS systems. Licensed financial professional (FINRA Series 6, 7, 63, 66) with a strong background in client relationship management and problem resolution. Extensive global travel experience enhances destination knowledge and cultural awareness.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Stockbroker
Fidelity Investments
01.2007 - 01.2008
- Managed client investment accounts and executed trades aligned with financial goals
- Advised clients on investment strategies, portfolios, and market conditions
- Built and maintained strong client relationships through communication and trust
- Ensured compliance with FINRA regulations and industry standards
- Educated clients on financial products and investment options
Travel Counselor
American Express
01.2006 - 01.2007
- Designed customized itineraries including multi-city and complex international travel
- Coordinated domestic and international travel arrangements using Sabre and Apollo GDS systems to ensure seamless travel experiences
- Resolved itinerary changes, cancellations, and urgent travel disruptions
- Delivered high-touch customer service, resolving inquiries and issues to enhance client satisfaction in a fast-paced, high-volume environment
- Developed personalized travel recommendations and destination guidance to align with client preferences and maximize travel enjoyment
Education
Bachelor of Arts - Journalism
Fordham University
New York, NY 09.1999 - 05.2003
Skills
- Investment Strategies
- Client Portfolio Management
- Market Analysis
- Financial Reporting
- Regulatory Compliance
- Risk Assessment
- Sabre & Apollo GDS Systems
- Sabre Global Distribution System (GDS)
- Apollo Reservation System (GDS)
- Ticketing
- Problem Solving & Conflict Resolution
- Customer Service & Client Relations
Certification
- FINRA Series 6 License
- FINRA Series 7 License
- FINRA Series 63 License
- FINRA Series 66 License
- Licensed Travel Agent — American Express, 2006
Languages
- English, Native
- Spanish, Fluent
- French, Fluent
- Italian, Fluent
Leadership And Community Involvement
- English, Native
- Spanish, Fluent
- French, Fluent
- Italian, Fluent
Timeline
Stockbroker
Fidelity Investments
01.2007 - 01.2008
Travel Counselor
American Express
01.2006 - 01.2007
Bachelor of Arts - Journalism
Fordham University
09.1999 - 05.2003