Melissa Ba
Phoenix,AZ
Summary
Dynamic professional with a proven track record in client relations and sales. Skilled in problem-solving and strong organization, I excelled in driving policy sales and enhancing customer satisfaction. My collaborative approach and ability to address client needs effectively contributed to improved service outcomes and client loyalty.
Overview
6
6
years of professional experience
Work History
Admissions Coordinator
Charles River Recovery
12.2024 - 11.2025
- Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collaborated with team members to improve admissions strategies and processes.
Customer Representative
National Grid Usa Service Company
10.2023 - 12.2024
- Resolved customer inquiries and complaints efficiently through effective communication and problem-solving techniques.
- Managed account updates and service changes to ensure accurate customer records and satisfaction.
- Conducted thorough assessments of customers' needs to recommend appropriate services and solutions.
Sales Representative
Liberty Mutual Insurance Company
01.2020 - 01.2022
- Developed and maintained relationships with clients to drive policy sales and customer loyalty.
- Generated leads through networking and referrals, expanding customer base and market reach.
- Conducted comprehensive policy reviews to identify coverage gaps and recommend updates for clients.
Education
Bartlett High School
Webster, MA 01570 - June 2010Skills
- Strong organization
- Client relations
- Sales experience
- Teamwork and collaboration
- Problem-solving
Timeline
Admissions Coordinator
Charles River Recovery
12.2024 - 11.2025
Customer Representative
National Grid Usa Service Company
10.2023 - 12.2024
Sales Representative
Liberty Mutual Insurance Company
01.2020 - 01.2022
Bartlett High School