Summary
Overview
Work History
Education
Skills
Timeline
Generic
MELISSA BAILEY

MELISSA BAILEY

Jacksonville

Summary

Operations and customer service expert with 13 years of experience. Proficient in troubleshooting and delivering efficient solutions to complex problems. Strong analytical skills and a detail-oriented mindset contribute to quality service delivery. Intent on utilizing customer-centric approach to support growth in a prominent consumer business.

Overview

2026
2026
years of professional experience

Work History

Associate Property Manager

Guardian
01.2022 - Current
  • Enhanced property financial performance by identifying and implementing effective strategies.
  • Developed strong partnerships with local businesses, driving referral growth.
  • Improved operational processes to support relationship building and customer acquisition.

Installation Specialist

Freelance
01.2020 - 01.2022
  • Maintained a robust network of industry contacts to identify job opportunities and contract gigs.
  • Coordinated with clients to assess audio visual needs and fulfill equipment and technical specifications for events.
  • Developed and executed a proactive marketing strategy to attract new clients in audio visual industry.

Product Support Specialist

Rosco Labs
01.2016 - 01.2019
  • Contributed to product development projects, reinforcing company's status as LED fixture innovator.
  • Engaged high-end customers, delivering technical support and troubleshooting to ensure product performance satisfaction.
  • Conducted research through testing procedures, compiling data to identify customer needs and industry trends.
  • Developed comprehensive technical specifications, troubleshooting guides, and FAQs for product clarity.
  • Collaborated with cross-functional teams to identify customer pain points and implement innovative solutions.
  • Assisted in creating product training programs for internal staff to enhance knowledge and skills.

Entertainment Technician

Disney
2010 - 01.2016
  • Coordinated production of world-class events, overseeing setup and teardown of lighting, video, and audio systems.
  • Collaborated with creative team to design and implement innovative lighting concepts for entertainment events.
  • Executed daily operations through routine setup and teardown activities.
  • Assisted in troubleshooting and repairing lighting systems during live events, minimizing downtime.

Education

Bachelor of Science -

Full Sail University
Winter Park, FL
01.2012

Skills

  • Creative problem-solving
  • Customer service excellence
  • Analytical thinking
  • Quality assurance processes
  • Operational efficiency strategies
  • Product management expertise
  • Technical troubleshooting
  • Research and development
  • Event coordination skills
  • Marketing strategy development
  • Project management proficiency

Timeline

Associate Property Manager

Guardian
01.2022 - Current

Installation Specialist

Freelance
01.2020 - 01.2022

Product Support Specialist

Rosco Labs
01.2016 - 01.2019

Entertainment Technician

Disney
2010 - 01.2016

Bachelor of Science -

Full Sail University

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