Melissa Bailey
Mooresville,IN
Summary
Dedicated Pharmacy Technician Representative with over 9 years in order disruption. Skilled in collaborating with procurement and healthcare providers to ensure timely medication delivery, while maintaining high standards of accuracy and compliance. Committed to enhancing patient care through effective communication and teamwork.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Pharmacy Technician Representative
Accredo Health Group Inc
Philadelphia, PA
07.2014 - Current
- Currently working on the Order Disruption Team for over 9 years now
- Collaborating with procurement every day requesting orders for medications low in stock or out of stock.
- Checking purchase orders for medication needed for patients.
- Handled backorder issues by communicating with patients and prescribers to inform and request alternate prescriptions.
- Handling Storm Hold issues during natural disasters. Rerouting orders to insure patients receive their medication during a crisis situation.
- Compiled daily reports for outstanding orders and coordinated with procurement for same-day purchase order status updates.
- Facilitated medication renewal requests by sending fax requests for refills and renewals.
- Profiling prescriptions on the Synagis team.
- Collaborated with healthcare providers to address patient medication needs.
- Verified prescriptions for accuracy and compliance with regulations.
- Assisted in training new pharmacy staff on procedures and systems.
- Maintained cleanliness and organization of the pharmacy work area.
- Participated in continuing education programs on current developments in pharmacy practice.
Pharmacy Technician
Williams Brothers Long Term Care Pharmacy
Greenwood, IN
07.2012 - 08.2013
- Processed medication orders accurately for long-term care patients.
- Managed inventory levels to ensure availability of medications and supplies.
- Maintained a clean and organized pharmacy workspace following safety protocols.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Pharmaceutical delivery driver
Williams Brothers Long Term Care Pharmacy
Greenwood
08.2011 - 07.2012
- Delivered medications to long-term care facilities efficiently and safely.
- Utilized GPS navigation systems for efficient routing of deliveries.
- Maintained accurate delivery logs to ensure compliance and accountability.
- Collaborated with pharmacy staff to confirm delivery schedules and medication requests.
- Communicated effectively with healthcare providers regarding patient medication needs.
- Followed all safety protocols during transportation of pharmaceutical products.
- Provided exceptional customer service to patients and facility staff during deliveries.
- Communicated regularly with dispatch regarding route progress, delays, traffic issues.
- Verified that products were properly labeled before leaving the warehouse or facility.
- Reported any damages or shortages immediately upon discovering them.
- Completed daily logs detailing miles driven, hours worked, fuel consumption.
Education
Mooresville High School
Mooresville, INSkills
- Prescription verification
- Medication management
- Order processing
- Backorder resolution
- Inventory control
- HIPAA compliance
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Customer relationship management
Certification
- Licensed Pharmacy Technician
Timeline
Pharmacy Technician Representative
Accredo Health Group Inc
07.2014 - Current
Pharmacy Technician
Williams Brothers Long Term Care Pharmacy
07.2012 - 08.2013
Pharmaceutical delivery driver
Williams Brothers Long Term Care Pharmacy
08.2011 - 07.2012
Mooresville High School