Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Bakker

Grand Rapids,MI

Summary

Friendly and highly organized professional with proven customer service and administrative skills. Experienced in managing phone systems, scheduling, and handling correspondence with efficiency and professionalism. Calm under pressure, clear communicator, adaptable to changing priorities, and dedicated to creating a great experience for every customer.

Overview

5
5
years of professional experience

Work History

Caregiver/Household Manager

Private Family
Grand Rapids, MI
01.2024 - 01.2026
  • Provided outstanding childcare services for two families, caring for children ages 4 months through 5 years.
  • Communicated clearly and promptly with parents regarding childcare.
  • Coordinated childcare and household management and schedules to ensure a stable day-to-day routine.

Customer Service Representative/Receptionist

Midwest Fastener
Portage, MI
01.2023 - 01.2024
  • Managed multi-line phone system, directing calls and resolving inquiries efficiently.
  • Monitored and organized company inbox, responding promptly to customer requests.
  • Ensured customers received prompt assistance by communicating with internal departments and expediting issues where needed, all while keeping customers informed.

Shipping Lead

Faraday Defense
Kalamazoo, MI
01.2021 - 01.2022
  • Oversaw daily shipping/receiving operations for 60+ packages per day.
  • Maintained accurate inventory through detailed inspections and recordkeeping.
  • Coordinated with internal departments to ensure timely delivery and workflow.

Education

No Degree - Online

Western Governors University
Salt Lake City, UT

Associate of Arts -

Kalamazoo Valley Community College
Kalamazoo, MI
01.2022

Diploma - undefined

Plymouth Christian High School
Grand Rapids, MI
01.2020

Skills

  • Strong and clear communication
  • Conflict Resolution & Problem Solving
  • Organizational & Time Management Skills
  • Customer Service & Relationship Building
  • Email & Correspondence Management
  • Multi-Tasking in Fast-Paced Environments
  • Team Collaboration

Timeline

Caregiver/Household Manager

Private Family
01.2024 - 01.2026

Customer Service Representative/Receptionist

Midwest Fastener
01.2023 - 01.2024

Shipping Lead

Faraday Defense
01.2021 - 01.2022

Diploma - undefined

Plymouth Christian High School

No Degree - Online

Western Governors University

Associate of Arts -

Kalamazoo Valley Community College
Melissa Bakker