Melissa Balcom
Pooler,GA
Summary
Detail-oriented professional with expertise in customer service, payroll processing, and clinical assessment. Proven track record in managing cash flow and maintaining accurate records, leading to enhanced operational efficiency and service quality. Strong analytical skills and attention to detail drive successful outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Blessingdale
Manager
Savannah , Ga
12.2025 - 08.2026
- Managed daily store operations and ensured efficient workflow.
- Trained and mentored staff on customer service best practices.
- Recruited, trained and supervised new employees.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Process payroll for employees using advanced payroll software systems.
- Collaborated with stakeholders to address scheduling conflicts and implement solutions.
Lowes
Supervisior
Pooler , GA
03.2020 - 10.2025
- Promoted customer satisfaction by delivering friendly service and resolving inquiries.
- Identified and addressed customer needs to improve service quality.
- Collaborated with cross-functional teams to resolve product-related issues, enhancing overall customer experience.
- Managed cash flow by monitoring inventory levels and replenishing supplies.
- Prepared daily cash reports for management review, supporting informed financial decisions.
- Ensured accurate payroll calculations while maintaining meticulous employee records.
- Ensured compliance with banking regulations during daily operations, mitigating potential risks.
- Investigated suspicious activities associated with potential fraud or money laundering.
Education
Associate of Applied Science - Medical Assistant
South University Savannah
GA10-2026
High School Diploma -
Penn Foster Career School
Scranton, PA07-2006
Skills
- Adult and Pediatric First aid, CPR, and AED
- Customer service
- Payroll processing
- Inventory management
- Data entry
- Health record management
- Computer proficiency
- Employee training
- Venipuncture and specimen collection
- IV insertion
- Clinical assessment and monitoring
- Appointment setting
- Wound care management
- Medical Billing Understanding
- Medical coding
- Sterilization procedures
Accomplishments
- Deans List 2026
Timeline
Blessingdale
Manager
12.2025 - 08.2026
Lowes
Supervisior
03.2020 - 10.2025
Associate of Applied Science - Medical Assistant
South University Savannah
High School Diploma -
Penn Foster Career School