Melissa Baltazar
Springfield,TN
Summary
Proven office manager skilled in tax compliance, inventory management, and client communication. Committed to enhancing workflow efficiency and ensuring exceptional customer service.
Overview
1
1
Language
22
22
years of professional experience
Work History
Office Manager
Jackson Hewitt
Springfield, TN
10.2022 - Current
- Managed daily office operations and staff schedules to enhance workflow efficiency.
- Assisted with employee onboarding and training to ensure adherence to company policies.
- Handled customer inquiries and resolved issues, enhancing client satisfaction.
- Managed office inventory and ordered supplies to support operational needs.
- Organized records and files, ensuring confidentiality of sensitive information.
- Prepared tax documents and provided guidance on necessary actions for future tax compliance.
- Provided interpretation services for clients and offices and contacted Spanish speaking clients by phone.
secretary
Public Defender Office
Springfield, TN
04.2004 - 03.2010
- Coordinated communication among attorneys, clients, and court personnel to facilitate workflow efficiency.
- Managed scheduling for court appearances and client meetings, ensuring punctual attendance and preparation.
- Assisted clients with inquiries by providing information and support.
- Maintained case files and organized records to ensure up-to-date documentation.
- Developed and organized filing systems for confidential documents to enhance security and accessibility.
- Performed data entry into computer systems, ensuring accuracy of all information entered.
- Processed invoices to maintain accurate financial records while tracking payments from vendors and clients.
- Provided administrative support to office manager and staff, contributing to overall operational efficiency.
- Collaborated with clients to understand language needs and project requirements.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Advised colleagues on best practices regarding linguistic issues encountered during translation projects.
- Conducted consecutive and simultaneous interpretation at meetings, conferences, and court hearings.
Education
GED -
Greenbrier High School
Greenbrier, TN05-1986
Skills
- Office management
- Tax preparation
- Tax documentation
- Record management
- Customer relationship management
- Client relations
- Supply chain management
Languages
Spanish
Professional
Timeline
Office Manager
Jackson Hewitt
10.2022 - Current
secretary
Public Defender Office
04.2004 - 03.2010
GED -
Greenbrier High School