Melissa Bates
Ocala,FL
Summary
Dynamic Corporate Sales Manager with a proven track record of driving over 50% growth in new business within the first six months. Expertise in managing multi-million-dollar corporate accounts while leading teams to exceed sales goals through strategic planning and exceptional customer relationship management.
Overview
2026
2026
years of professional experience
Work History
Housekeeping Specialist
Self
Mount Orab, FL
- Personal Housekeeper & Assistant
- Maintained cleanliness and organization in personal homes & offices
- Developed schedules to prioritize daily cleaning tasks effectively.
- Utilized cleaning equipment and supplies effectively for various surfaces.
- Followed safety protocols to ensure a safe working environment.
Corporate Group Sales Manager
Margaritaville Resort Orlando/NDM Hospitality
Orlando, USA
01.2024 - 11.2025
- Manage a multi-million-dollar book of National Corporate Accounts with responsibilities including all areas of business development.
- Developed strategic sales plans that enhanced corporate group bookings at Margaritaville Resort Orlando.
- Accomplishments include securing more than 50% in new business in my first six months.
- Led team in prospecting and cold call activities, pursuing new accounts and identifying short-term opportunities.
- Analyzed market trends to identify new opportunities for group sales growth.
- Coordinated with event planners to execute group events and meetings seamlessly.
- Strong attention to detail and consistently recognized by clients and leaders for excellent customer service and production.
- Margaritaville Resort Orlando offers 465 accommodations including guest rooms, cottages and suites with 50,000 square feet of event space.
Director of Weddings & Conference Services
Mission Inn Resort and Club
Howey in the Hills, USA
06.2023 - 12.2023
- Managed SMERF and corporate production, enhancing event execution and client satisfaction.
- Consistently recognized in meeting and exceeding multi-million-dollar rooms and catering sales goals resulting in a promotion, June 2023.
- Oversaw a team of (5) in Catering Sales and Convention Services team members responsible for more than (150) Weddings and Conferences annually.
- Handled all areas of business development.
- Accomplishments include securing more than 50% in new business in my first six months.
- Team leader in closing conversions, contract and lead volume.
- Managed client relations and optimized revenues across resort, ensuring high service standards.
- Recognized on the Historical Registry of America, Mission Inn Resort & Club offers 190 accommodations, 11,000 square feet of event space and championship golf courses.
Group Sales Manager
Mission Inn Resort and Club
Howey in the Hills, USA
10.2020 - 06.2023
- Managed SMERF and corporate production to drive sales growth.
- Accomplishments include securing more than 50% in new business in my first six months.
- Led team of (5) in catering sales and convention services, coordinating over (150) weddings and conferences annually.
- Handled all areas of business development.
- Oversaw a team of (5) in Catering Sales and Convention Services team members responsible for more than (150) Weddings and Conferences annually.
- Strong attention to detail and excelled in managing client relations and optimizing revenues in all areas of the resort.
- Managed various aspects of business development, including strategy and client engagement.
- Recognized on the Historical Registry of America, Mission Inn Resort & Club offers 190 accommodations, 11,000 square feet of event space and championship golf courses.
Server/Bartender/Catering & Restaurant
Pisces Rising Fine Dining
Mount Dora, USA
01.2013 - 10.2022
- Executed front and back of house responsibilities, leading team in delivering high-quality customer service.
- Delivered exceptional dining experiences to guests at a fine dining establishment.
- Demonstrated proficiency in quality control and inventory management.
- Received recognition for outstanding customer service and positive relationships with colleagues and owners.
- Recognized for excellence in customer service, colleague and owner relations.
- Delivered detailed menu explanations and curated wine pairings, enhancing overall guest satisfaction.
Expanded Functions Dental Assistant
Dr. Ricardo Duran
Mount Dora, USA
05.2018 - 12.2020
- Assisted Dr. Duran with surgical support, examinations, impressions, and routine procedures to ensure smooth operations and patient care.
- Managed front office tasks including phone coverage, scheduling, inventory management, and record-keeping to maintain efficient office workflow.
- Demonstrated strong organizational skills by managing client interactions effectively.
Education
Associate in Expanded Functions Dental Assistant -
Greater Orlando Dental Assistant School
Orlando, FLAssociate in Phlebotomy -
Lake Technical College
Orlando, FLSkills
- Business development
- Corporate sales
- Lead generation
- Sales negotiation
- Market analysis
- Strategic planning
- Client relations
- Customer relationship management
Timeline
Corporate Group Sales Manager
Margaritaville Resort Orlando/NDM Hospitality
01.2024 - 11.2025
Director of Weddings & Conference Services
Mission Inn Resort and Club
06.2023 - 12.2023
Group Sales Manager
Mission Inn Resort and Club
10.2020 - 06.2023
Expanded Functions Dental Assistant
Dr. Ricardo Duran
05.2018 - 12.2020
Server/Bartender/Catering & Restaurant
Pisces Rising Fine Dining
01.2013 - 10.2022
Housekeeping Specialist
Self
Associate in Expanded Functions Dental Assistant -
Greater Orlando Dental Assistant School
Associate in Phlebotomy -
Lake Technical College