Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

MELISSA BATTISTINI

Bilingual Sales Specialist
Riverhead,NY

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Bilingual Sales Specialist Sales Associate Retail Customer Service Consultant

Location Preference

On-SiteHybrid
Location: Riverhead, NY, USRiverhead, NY
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork from home optionPersonal development programs

Summary

Dynamic retail professional with extensive experience at Rent A Center, excelling in customer relations and complaint resolution. Proven ability to enhance client satisfaction through active listening and effective problem-solving. Skilled in CRM software and adept at building rapport, consistently achieving sales targets and fostering long-term customer loyalty.

Overview

31
31
years of professional experience

Work History

Retail Team Associate

Panera Bread
08.2024 - Current
  • Delivered excellent customer service by promptly addressing inquiries and resolving issues.
  • Assisted in maintaining cleanliness and organization of dining area to enhance huestes experience.
  • Prepared food items following safety and quality standards to ensure consistent product delivery.
  • Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Learned all required tasks quickly to maximize performance.

Bilingual Sales Specialist

Amsterdam Printing & Litho
Amsterdam
03.2012 - 02.2020
  • Managed bilingual customer inquiries to enhance satisfaction and retention.
  • Developed product knowledge to effectively communicate features and benefits.
  • Assisted in processing orders and coordinating shipments for timely delivery.
  • Utilized CRM software to track leads and monitor sales performance.
  • Resolved customer complaints, ensuring prompt follow-up and resolution for improved loyalty.
  • Enhanced customer relations by addressing their concerns and providing solutions in a timely manner, resulting in repeat business.
  • Developed and maintained strong relationships with clients, ensuring long-term partnerships and continuous revenue growth.
  • Leveraged bilingual skills to overcome language barriers during negotiations or when addressing customer needs, fostering trust between parties involved.
  • Provided exceptional customer service by promptly responding to inquiries and resolving issues in both English and Spanish languages.
  • Conducted regular follow-ups with existing customers to ensure satisfaction and identify potential upselling opportunities.
  • Consistently met or exceeded monthly sales targets by implementing customized sales plans for each client segment.
  • Boosted sales by effectively communicating product benefits and features to potential customers in both English and Spanish languages.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Sales Associate

Noteworthy Industries Currently Stickermule
Amsterdam, NY
07.1999 - 06.2010
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Collaborated with team members to achieve daily sales targets and maintain high service standards.
  • Processed sales transactions accurately using point-of-sale systems.
  • Resolved customer complaints efficiently, contributing to increased satisfaction and loyalty.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.

Retail Customer Service Consultant

Rent A Center Retail Store
06.1995 - 07.1999
  • Assisted customers with inquiries and product selection to enhance satisfaction.
  • Processed transactions accurately, ensuring prompt service delivery.
  • Resolved customer complaints effectively, maintaining positive relationships.
  • Collaborated with team members to streamline operational workflows.
  • Educated customers on rental agreements and product features for informed decisions.
  • Maintained organized displays and inventory to support sales efforts.
  • Adapted quickly to changing customer needs, demonstrating flexibility in service delivery.
  • Monitored customer feedback to identify improvement opportunities in service quality.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Increased client retention through exceptional service and timely solutions to issues.
  • Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
  • Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
  • Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
  • Employed prescribed sales processes to cultivate strong customer relationships.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Associate of Science - Criminal Justice

Fulton Montgomery Community College
Johnstown, NY
06-1995

Skills

Call center experience

Complaint handling

Inbound call management

CRM software

Customer acquisition

Delivery monitoring

Computer proficiency

POS systems expert

Relationship building

Customer relations

Conflict resolution

Follow-up skills

Payment processing

Complaint resolution

Building rapport

Money handling

Creative problem solving

Active listening

Customer relationship management (CRM)

Sales expertise

Sales closing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Italian
Limited Working

Timeline

Retail Team Associate

Panera Bread
08.2024 - Current

Bilingual Sales Specialist

Amsterdam Printing & Litho
03.2012 - 02.2020

Sales Associate

Noteworthy Industries Currently Stickermule
07.1999 - 06.2010

Retail Customer Service Consultant

Rent A Center Retail Store
06.1995 - 07.1999

Associate of Science - Criminal Justice

Fulton Montgomery Community College

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