Melissa Begaii

• Provides excellent Customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other area(s).
• Ensures donated items are handled with care and sorted into appropriate bins or production areas.
• Inspects all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintains remote donation centers shed and trailer, following appropriate opening and closing procedures when working at a remote site.
• Ensures supplies are kept well stocked at remote site(s) as necessary.
• Tracks and reports donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Follows all retail center policies and procedures.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Cross-train in other departments or areas; act as a back-up for other areas as required.

Donation Attendant

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers. Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Provides floor care duties at a retail store, as needed.
• Required to cross train in other store positions as business needs.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Cashier

• Performs Point of Sale (POS) responsibilities and processes all forms of payments.
• Asks each customer for cash donations at POS.
• Establishes or identifies prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site leader.
• Completes closing procedures, as necessary.
• Maintains regular and consistent in-person attendance.
• Greets customers that enter in the store and thanks customers leaving the establishment.
• Maintains sales floor by following floorwork and PPM (picture process map) standards.
• Stocks merchandise in appropriate area as assigned.
• Utilizes systems, including phones and paging systems to make regularly scheduled announcements.

Janitor

• Swept and mopped floors of all common areas store floor, break room bathrooms
• Cleaned, disinfected, and sanitized all surfaces, furniture, and fixtures in the facility
• Dusted furniture, cabinets and other surfaces with a duster and microfiber cloth
• Replenished all bathrooms and break rooms with necessary supplies
• Emptied trash bins and disposed of waste into the appropriate containers
• Utilized janitorial equipment using a floor scrubber
• Reported any safety hazards or damages to the supervisor
• Followed all safety protocols and maintained a clean and organized work environment

Processor

• Received and process merchandise, including pricing and ticketing, meets minimum quota, item per Gaylord, and sell thru set for assigned department.
• Maintains regular and consistent in-person attendance.
• Safeguards company property, including donated goods. Reports any incidents of theft, pre-selection, misappropriation or unauthorized possession of company property.
• Maintains sales floor and work station by following floor work and PPM (picture process map) standards.
• Stocks merchandise in appropriate area as assigned.
• Must exercise appropriate judgment and observation to inform leader of any potentially hazardous and dangerous materials found while processing merchandise for storage and/or disposal.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Immediately acts and/or reports any unsafe or potential hazards.
• Able to work in a fast-paced, physically demanding environment daily. The ability to lift, bend, push, turn, and manipulate fine objects

• Provides excellent guest service in a fast and friendly manner
• Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
• Prepares and serves food items in accordance with all Brand, Company, and health department regulations
• Ensures product quality, food safety, and operational standards are met
• Keeps accurate cash, sales, and inventory control records
• Collaborated with team members to streamline service processes, enhancing overall operational efficiency.
• Discussed menu items with customers and suggested promotional items to increase sales.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.