Melissa Beitler
Owensboro,KY
Summary
Multi-talented professional with extensive experience in supporting all levels of management, including executive level, driving operational processes, and mortgage banking. Successful at stepping into diverse positions and making immediate positive contributions. Respected for organizational and interpersonal aptitudes, implementation of strategic initiatives, special project management and results-focused interactions across organization. Strategic in implementing and monitoring progress of important initiatives and actions plans.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Vice President
US Bank Home Mortgage
Owensboro, KY
11.2022 - Current
- Internal promotion from Operations manager to AVP.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Created and executed strategic plans aimed at increasing profitably while maintaining low costs exceptional service standards.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
- Allocated work assignments and tasks to comprehensively manage administrative projects.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
- Contributed to budget planning, and initiatives for communications, planning and coordination of facility management and space allocations.
- Enhanced communication between departments by developing effective reporting structures and information-sharing platforms.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Developed long-term strategies for business growth, resulting in increased revenue and market share over a five-year period.
- Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.
Manager of Operations
US Bank Home Mortgage
Owensboro, KY
11.2020 - 11.2022
- Internal promotion to manage the company's Loss Mitigation Fulfillment department
- Developed company vision, goals, and management strategy to lead my team of 6+ to exceed deliverables and KPIs.
- Leveraged effective communication skills to resolve conflicts among team members and maintain focus on common goals.
- Lead with clear communication, commitment, and passion to empower and cultivate growth and development
- Define, articulate, and execute our enterprise approach which amalgamates solutions from various internal partners
- Interviewing, payroll, scheduling with a slight minor in HR functions
- Hold Officer title that allows me to sign documents on behalf of U.S Bank.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed timelines.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Operations Support- Project Management Team Leader
US Bank Home Mortgage
Owensboro, KY
03.2018 - 11.2020
- Streamlined project management processes by implementing Agile methodologies and cross-functional team collaboration.
- Ensured compliance with industry regulations and company policies throughout the entire project lifecycle.
- Optimized resource utilization by balancing workloads across multiple projects simultaneously while maintaining high-quality standards.
- Monitored progress of assigned projects through regular status updates and performance reports to stakeholders.
- Contributed to successful proposal writing efforts by defining clear objectives, deliverables, timelines, and budgets for business line partners.
- Established strong relationships with clients, stakeholders, and team members to foster a collaborative work environment.
- Supported continuous improvement initiatives by analyzing post-project data and incorporating lessons learned into future endeavors.
- Utilized advanced problem-solving skills to identify bottlenecks in existing processes and implement effective solutions.
- Mentored junior project managers and team members, fostering professional growth and strengthening the overall capabilities of the department.
Loss Mitigation Document Recording Specialist
US Bank Home Mortgage
Owensboro, KY
10.2013 - 03.2018
- Streamlined the recording process by implementing efficient workflows by investor, state, business line and time management strategies.
- Handled monthly requests to the Department of Housing and Urban Development for extension requests. Provided month over month systemic enhancements.
- Assisted in the development of training materials and tools that helped new Loan Modification Specialists become proficient at their role more quickly.
- Enhanced department efficiency by implementing new procedures for tracking progress on loan modification cases, resulting in more timely resolutions.
- Established positive relationships, with county recording departments, that led to numerous recording rejections being cured that were hindering processing.
Team Lead- Certified Trainer
Buffalo Wild Wings
05.2009 - 10.2013
- Position entailed directing daily operations for employee management, inventory receiving, compliance, and engagement
- Handled general presentation of the restaurant, maintaining employee atmosphere
- Involved in Stock, weekly inventory control, employee training, and creative planning for customer atmosphere.
Education
DIPLOMA - High School
MAXIMILIAN MONTESORRI ACADEMY
Owensboro, KY01.2007
Skills
- Decision Making & Judgment
- Critical Resolution Skills
- Executive/ Administrative Support
- Office/ Staff/ Leadership Management
- Schedule & calendar Management
- Meticulous attention to detail
- Customer Service-Oriented
- Advanced in Microsoft office applications
- Document Preparation
- Agile/ Adaptability
- Training and Development
- Time Management
- Quality Management
- Mortgage Servicing
- Business Analysis
Certification
Certified Project Manager
Timeline
Assistant Vice President
US Bank Home Mortgage
11.2022 - Current
Manager of Operations
US Bank Home Mortgage
11.2020 - 11.2022
Operations Support- Project Management Team Leader
US Bank Home Mortgage
03.2018 - 11.2020
Loss Mitigation Document Recording Specialist
US Bank Home Mortgage
10.2013 - 03.2018
Team Lead- Certified Trainer
Buffalo Wild Wings
05.2009 - 10.2013
DIPLOMA - High School
MAXIMILIAN MONTESORRI ACADEMY