Cristina Flores
Waxahachie,TX
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Vice President
GM Financial
01.2023 - Current
- Spearheaded initiatives with cross-functional teams to streamline operations and boost overall financial outcomes.
- Established risk management frameworks to uphold compliance with regulatory requirements and company standards.
- Engaged with senior leadership to assess trends and guide strategic decision-making initiatives.
- Oversaw financial disbursement operations, maintaining an average of 3.7 billion in yearly transactions.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed change initiatives, ensuring effective communication and support during organizational restructuring efforts.
- Elevated customer satisfaction through implementation of automation service protocols that optimized response times and enhanced service quality.
- Analyzed and reported on key performance metrics to senior management.
Loan Services Operations Manager
GM Financial
11.2014 - 01.202
- Streamlined operations by implementing process improvements, enhancing workflow efficiency across departments.
- Developed training programs for staff, fostering skill enhancement and promoting a culture of continuous improvement.
- Elevated customer satisfaction through implementation of automation service protocols that optimized response times and enhanced service quality.
- Managed dealer collections portfolio valued at 3.5 million monthly.
Education
High School Diploma -
Continental Academy
Skills
- Decision making & judgment
- Issue resolution skills
- Recruitment / human resources
- Negotiation
- Financial management
- Strategic planning
- Cross-functional team leadership
- Customer service
- Teamwork and collaboration
- Process improvements
- Organizational structuring
Languages
Spanish
Native or Bilingual
Timeline
Assistant Vice President
GM Financial
01.2023 - Current
Loan Services Operations Manager
GM Financial
11.2014 - 01.202
High School Diploma -
Continental Academy