Michelle Jackson
TX
Summary
Executive with track record in financial management and analysis. Experienced in high volume sales, human resources, profit & loss, acquisitions, real estate & property management, customer service, and marketing, who generated top sales increase despite strong competition.
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Overview
2027
2027
years of professional experience
Work History
Healthcare Administrator
Simplicity Health Care Services
Garland, TX
2017 - Current
- Managed daily operational activities and service provision to maintain high standards of quality.
- Oversaw daily operations to enhance patient care and streamline healthcare delivery processes, and managed over 50 customer calls per day.
Loan Specialist/Sales Representative/Account Executive
CitiFinancial Mortgage
Irving, Texas
2000 - 2008
- Negotiated up to $2.5 Million in contracts with key accounts considering cultural, economic and competitive factors
- Effectively interfaced with underwriters, processors, management, attorneys and staff throughout all departmental levels
- Collaborated with clients to assess financial needs and recommend suitable mortgage products.
Retail Loan Service-Team Leader
Bank Of America
Dallas, Texas
01.1984 - 2000
- Provide training and assistance to associates
- Organized and distributed various attachments by deadlines
- Supervised and monitored quality of work scanned and encoded
- Processed critical accounts and verified documents to ensure accuracy; Charge off; Setup ACH accounts.
- Made logical decisions in high-pressure environment
- Led team to enhance customer satisfaction through streamlined service processes.
Education
Degree in Accounting/Math - Accounting/Math
Eastfield College
Dallas, Texas01-1990
Degree in Business Management - Business Management
North Texas State University
Denton, Texas01-1986
Skills
- Healthcare compliance
- Data entry
- Microsoft Excel
- Microsoft Office Suite
- Customer satisfaction measurement
- Operations management
Timeline
Retail Loan Service-Team Leader
Bank Of America
01.1984 - 2000
Healthcare Administrator
Simplicity Health Care Services
2017 - Current
Loan Specialist/Sales Representative/Account Executive
CitiFinancial Mortgage
2000 - 2008
Degree in Accounting/Math - Accounting/Math
Eastfield College
Degree in Business Management - Business Management
North Texas State University