Melissa Smith
El Paso,TX
Summary
More than 25 years of successful experience in customer service and support with recognized strengths in customer care, office problem-solving and trouble-shooting, sales, staff support, marketing, and planning/implementing proactive procedures and systems to avoid any given problem. Possesses solid computer/typing skills. Excellent working knowledge using Mac systems; Microsoft Excel, and Microsoft Word Proficient in QuickBooks software, and supervising customer service employees. A team player acknowledged as a“Total Quality Customer Assistance Professional.” Develop, plan, conduct inventory audits, and maintain/update accurate customer profiles.
Promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring 25 years of experience and take on a challenging new role.
Overview
28
28
years of professional experience
Work History
Client Success Manager
My G Ascent
06.2021 - 06.2023
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Developed campaigns, led design and tracked results.
- Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Built and deployed strategic approaches in marketing and branding to enhance product sales.
- Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
- Collected performance data on each promotion to better plan future events.
Supervisor
Freshmo LLC
01.2017 - 01.2021
- Forklift Operator
- Field Service Call Technician,
- Direct and Guide Employees
- Deliveries
- Product Stocker
- Bookkeeping
- Payroll
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
Administrator
Seed For His Harvest Ministries, Inc.
01.2015 - 01.2016
- Company budget reports
- Payroll for 3 entities
- Advertising and marketing
- Event coordinator
- Sales
- Counseling
- Community service supervisor
- Community Outreach
- Monthly food distribution prep
- Maintained personnel records and updated internal databases to support document management.
Office Manager
Kingdom Keepers Cleaning Services, Inc.
01.2013 - 01.2015
- Representative for Lawton Fort Sill Chamber of Commerce, Advertising and marketing, Sales, Payroll, Fill in as a cleaner when short handed, Motivator
Senior Supervisor Pharmacy Technician
Walgreens Pharmacy
01.2005 - 01.2012
- Filled and dispensed medications, Prescription and patient data entry, Kept inventory and audit records accordingly, Quickly and effectively solve patient issues, Maintain quality control records, constantly seeking to obtain new ways to improve patient care, Sent back returns and expired medications, Correct and bill on company charge backs to improve company revenues, Supervised and assisted pharmacy technicians to improve patient care, Review and assist patients on medication lists, Provided excellent patient service, Communication with doctors to improve patient quality of life
Sales/Marketing
Entrepreneur
01.1995 - 01.2000
- Customer service, Sales, Marketing
Education
BS Social Psychology -
Park University
Fort Bliss, TXPharmacy Technician Diploma/Certification -
Kaplan College
El Paso, TXCollege coursework completed -
El Paso Community College
El Paso, TXHigh School Diploma -
Peniel Christian Academy
El Paso, TX12.2023
Certification - Analytics
Google
Online07.2022
Skills
- Company Branding
- Project Management
- Content Creation
- Digital Marketing
- SEO Optimization
- Social Media Management
- Brand Development
- Promotional Planning
Accomplishments
- Various volunteer work including hurricane Katrina Relief, Susan Coleman breast cancer foundation, community outreach programs and young Marine military training.
- Created customer therapy evaluations, drastically reducing potential health problems.
- Increased Customer Sales
- Book keeping, company budget reports, payroll, community service supervisor
- Manager
- Field Service Technician
- Deliveries
References
Furnished Upon Request
Section name
I take pleasure in spending quality time with my children and engaging in outdoor pursuits. Reading is a passion of mine, and I frequently visit libraries, museums, and art shows.
Timeline
Client Success Manager
My G Ascent
06.2021 - 06.2023
Supervisor
Freshmo LLC
01.2017 - 01.2021
Administrator
Seed For His Harvest Ministries, Inc.
01.2015 - 01.2016
Office Manager
Kingdom Keepers Cleaning Services, Inc.
01.2013 - 01.2015
Senior Supervisor Pharmacy Technician
Walgreens Pharmacy
01.2005 - 01.2012
Sales/Marketing
Entrepreneur
01.1995 - 01.2000
BS Social Psychology -
Park University
Pharmacy Technician Diploma/Certification -
Kaplan College
College coursework completed -
El Paso Community College
High School Diploma -
Peniel Christian Academy
Certification - Analytics
Google