Melissa Benjamin
Queens,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Baker
Wegmans
Brooklyn, NY
03.2019 - Current
- Baked gluten-free, vegan and alternative diet treats based on customers' needs.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Established merchandising, sales and profit objectives to drive business success.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Helped customers complete purchases, locate items and join reward programs.
Administrative Assistant
Reading Rescue
New York, NY
06.2021 - 09.2022
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Hardlines Team Member
Target
Brooklyn, NY
10.2018 - 01.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Community Habilitation Providers
Shema Kolainu- Hear Our Voices
Brooklyn, NY
06.2018 - 01.2019
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare system.
- Planned, assigned and directed work, as well as evaluated employee performance.
- Obtained demographic, insurance and financial information from community members to offer thorough and personalized assistance.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Worked directly with patient treatment teams and participated in care coordination procedures.
Financial Aid Assistant
Borough Of Manhattan Community College
New York, NY
09.2017 - 02.2018
- Reviewed financial aid reconciliation reports, calculated amounts and verified totals on related documentation.
- Guided students through financial aid processes, by completing necessary forms and updating account records.
- Double checked payments and documentation of students applying for loans.
- Helped students sign up and design for payment plans.
- Assisted students and families in filling out financial aid applications.
- Counseled students and parents about financial aid options and program details.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Daycare Assistant
Summer Youth Employment Program
Brooklyn, NY
07.2016 - 04.2017
- Promoted learning and social development through structured and unstructured playtime.
- Designed monthly activity schedules to balance play, rest and learning time.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Met with parents about daily activities, positive developments and issues.
- Offered tutoring and mentoring to school-aged children in need of additional support.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Education
Associate of Science - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY 01.2021 - Current
Skills
Customer assistance
Certification
CPM - Certified Product Manager
Timeline
CPM - Certified Product Manager
12-2022
Administrative Assistant
Reading Rescue
06.2021 - 09.2022
Associate of Science - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
01.2021 - Current
Baker
Wegmans
03.2019 - Current
Hardlines Team Member
Target
10.2018 - 01.2019
Community Habilitation Providers
Shema Kolainu- Hear Our Voices
06.2018 - 01.2019
Financial Aid Assistant
Borough Of Manhattan Community College
09.2017 - 02.2018
Daycare Assistant
Summer Youth Employment Program
07.2016 - 04.2017