Open To Work
Melissa Bergacker
Saint Paul,MN
Work Preference
Summary
Results-driven customer engagement representative skilled in overseeing logistics and enhancing customer satisfaction through streamlined processes. Proven track record in managing accounts and resolving inquiries, contributing to significant cost savings and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Engagement Representative
Berger Allied Transport and Storage
Roseville, MN
05.2022 - 02.2025
- Addressed customer inquiries to ensure prompt resolution of issues and enhance satisfaction., answered questions, and resolved problems on time
- Managed customer accounts and updated records in the database.
- Organized logistics processes to ensure efficient transportation and secure storage of goods, optimizing service delivery.
- Received survey results and verified all quoted services are in accordance with account policies.
- Oversee all assigned moves from point of shipment acceptance to delivery. This includes monitoring and tracking coordination of all corporate moves with move suppliers from point of shipment acceptance to delivery.
Front Desk Receptionist
Robert Half - Lennar Homes, Inc.
Plymouth, MN
11.2021 - 04.2022
- Answer and distribute all incoming telephone calls, as well as greet visitors in a courteous and professional manner
- Maintain the appearance of the reception area and conference rooms. Maintain the schedule for Conference room usage
- Assisted in setup of meetings and lunches in conference rooms while supporting overflow tasks across departments as needed.
- Coordinated preparation and delivery of FedEx packages while managing daily mail operations to ensure timely communication.
- Tracked incoming checks systematically to ensure proper distribution to Accounting. into check log before distributing to Accounting Managing and ordering office supplies
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Customer Operations Specialist
Novus Media Group/Agenti Media Services
Plymouth, MN
05.2018 - 01.2021
- Coordinated launch of media campaigns with marketing, communications, and sales departments
- Streamlined operational processes and workflow to increase the efficiency of team performance and resource allocation
- Used Alteryx to build, test, and maintain a database using AGILE techniques that allowed the management team to save clients over 4 billion dollars in revenue
- Worked on a specialized team using predictive modeling with Tableau to save clients an extra fifteen percent of revenue in 2018
- Established departmental policies and yearly objectives to align sales and budgeting efforts with strategic goals
- Collected audience data for targeted media campaigns, assessing size and characteristics to enhance marketing strategies
- Analyzed operational and financial data to uncover insights and identify opportunities for process improvements.
Education
Bachlors - Advertising and Journalism
University of St. Thomas
St. Paul, MN06-2001
Skills
- Customer account management
- Logistics management
- Data analysis
- Process improvement
- Workflow management
- Microsoft Office Suite
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Verbal communication
- Relationship management
- Multitasking
Timeline
Customer Engagement Representative
Berger Allied Transport and Storage
05.2022 - 02.2025
Front Desk Receptionist
Robert Half - Lennar Homes, Inc.
11.2021 - 04.2022
Customer Operations Specialist
Novus Media Group/Agenti Media Services
05.2018 - 01.2021
Bachlors - Advertising and Journalism
University of St. Thomas