Melissa Berrut Rodriguez
Forney
Summary
Dedicated professional with a strong work ethic and critical thinking skills. Proven ability to enhance customer satisfaction through effective problem resolution and relationship building.
Overview
7
7
years of professional experience
Work History
Merchandiser I LF
Andrews Distributing
03.2024 - Current
- Organized product displays to enhance visual appeal and drive customer engagement.
- Remove damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Kennel Technician
Puppy Dreams
05.2022 - 03.2023
- Ensured optimal health and safety standards for animals in care.
- Maintained cleanliness of kennel facilities to promote hygiene and comfort.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
Cashier
The Hole Thing
10.2019 - 04.2021
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Forney High School
Forney, TXSkills
- Work ethic and integrity
- Customer service
- Stock rotation
- Friendly and outgoing
- Reliable and punctual
- Critical thinking
- Problem resolution
- Relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Merchandiser I LF
Andrews Distributing
03.2024 - Current
Kennel Technician
Puppy Dreams
05.2022 - 03.2023
Cashier
The Hole Thing
10.2019 - 04.2021
High School Diploma -
Forney High School