Melissa Beveridge
Business Operations
Wake Forest,NC
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors
Overview
14
14
years of professional experience
Work History
Business Operations Manager
Under The Oak Hospitality
11.2019 - 01.2024
- Streamlined business processes by analyzing current procedures and implementing necessary improvements
- Ensured compliance with industry regulations by developing robust policies and procedures
- Fostered a positive work environment that supported employee engagement and retention
- Oversaw day-to-day business operations
- Recruited, hired, mentored and trained 100+ staff on business procedures, policies, duties and customer service methods
- Designed comprehensive training programs to enhance employee skills and boost overall performance
Corporate Office Manager
Rocky Top Hospitality
11.2009 - 02.2015
- Streamlined office operations by implementing efficient systems and procedures
- Oversaw human resources functions including recruitment, onboarding, benefits administration, and employee relations
- Enhanced employee productivity by providing ongoing training programs and performance evaluations
- Served as the primary liaison between executive leadership, staff members, and vendors
- Created a positive work culture by organizing team-building activities and promoting open communication channels among employees
- Prepared comprehensive reports analyzing information and identifying trends
Education
Some College (No Degree) -
Portland Community College
Portland, ORHigh School Diploma -
Millbrook High School
Raleigh, NC06.1997
Skills
- Project Management
- Business Administration
- Data Management
- Operations Management
- Financial Management
- Conflict Mediation
- Time Management
- Staff Scheduling and Management
- Onboarding and Training
- P&L Management
- Restaurant and Event Management
Timeline
Business Operations Manager
Under The Oak Hospitality
11.2019 - 01.2024
Corporate Office Manager
Rocky Top Hospitality
11.2009 - 02.2015
Some College (No Degree) -
Portland Community College
High School Diploma -
Millbrook High School