Melissa Billups

• Perform wide range of administrative duties to include referral processing, patient registration, verification of benefits, insurance authorizations, patient appointment scheduling, transportation set up for patient pickup and drop off, communication with multiple specialties for all aspects of patient care
• Process all primary care and specialist physician referrals and authorizations requests, with providing all pertinent information to patient for: Specialist office visits, radiology requests, diagnostic testing, physical therapy, surgery, diagnostic medical equipment, home health care and all other orders.

Currently working with E ClinicalWorks.

• Excellent customers service
• Work directly with physicians to coordinate follow up diagnostic testing and follow-up appointments
• Maintain exceptional telephone etiquette at all times 30+ calls per day
• Responding to calls quickly and schedule appointments for patients
• Registering new patients and updating existing patient information
• Explain processes and procedures to new patients and inform patients of insurance requirements for scheduled appointments
• Maintain and send messages
• Transferring/Routing calls properly
• Maintain personnel conduct and confidentiality of patients, staff, and physician information
• Courteous professional with active listening skills and attentive to detail
• EPIC trainer during transition, 3+ sites.

• Patient Care Advocate with expertise in providing customer support in high call volume environment
• Exceptional computer aptitude and telephone etiquette
• Multiple AAA call ratings
• Experienced in conflict resolution
• Delegated work to 10+ employees
• Trained employees in classroom setting and assisted with on the job training
• REMS certified
• Experienced in multiple insurance companies pharmacy benefits