Melissa Blandino Azcona
Clifton,NJ
Summary
A professional leader with healthcare experience in handling data administration and support services within private and clinical environments. Excellent collaboration and interpersonal skills with proven track record of managing several projects while ensuring top results. Ability to do outstanding billing, researching, auditing, and have knowledge of medical terminology.
Overview
18
18
years of professional experience
Work History
Contact Service Representative
Hackensack Meridian Health
12.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Maintained a professional demeanor under pressure while delivering excellent customer experiences.
- Assisted colleagues with challenging situations as needed, sharing expertise and promoting teamwork within the contact center environment.
- Identified trends in customer concerns and provided feedback to management for potential improvements in products or services offered by the company.
Ambulatory Office Specialist
Division of Breast Surgery
05.2011 - 12.2024
- Review, organize, and properly enter daily office charges
- Obtain pre-authorizations for Division of Breast Surgery
- Obtain all pre-authorizations for Breast MRIs
- Serve as a resource person to staff and patients
- Collect medical and patient data
- Assists, investigate and analyze problem accounts
- Follow up with any claim denials
- Assist in training billers
- Serve as a liaison between professional and technical component of Division of breast surgery
- Educate fellow staff on billing policies
- Compiled reference material for department billing staff
- Schedule newly diagnosed breast cancer patients
- Transcribe dictation
- Front desk registration
Unit Service Representative
Hackensack University Medical Center
08.2007 - 05.2001
- Reviewed, organized, and entered daily office charges for multiple oncology floors
- Reviewed and entered surgical charges
- Performed doctor's coding audit to maximize efficacy
- Created a list of Inpatient Oncology CPT codes and descriptions
- Analyzed and updated insurance denials
- Maintained claims work list
- Analyzed patient accounts
- Kept record of surgical claims
- Filed patient charts
- Maintained all floor inventory
- Managed discharge documents & Patient health history forms
- Prepared and assembled new patient charts, forms and records
Education
Associate of Applied Science -
Bergen Community College
Paramus, NJSkills
- Proficient with Microsoft Office applications
- Proficient with Epic
- Proficient with Athena health
- Proficient with AOBGYNInk
- Proficient with Medics Premier
- Proficient with Doc Assist
- Proficient with Web Navigation
- Proficient with Quick file
- Experience with operating copiers
- Experience with operating scanners
- Experience with operating fax machines
- Experience with filing
- Experience with accounting
- Experience with reception work
- Knowledgeable of commercial insurances
- Knowledgeable of Medicare
- Knowledgeable of Medicaid
- Understanding of insurance denials
- Understanding of how to appeal claims
- Experienced with obtaining pre-authorizations
- Exercise good judgment
- HIPAA compliance
- Proficient with ICD-9
- Proficient with ICD-10
- Proficient with CPT 4 methodologies
- Strong attention to detail
- Self-motivated
- Willingness to work in a team based environment
Timeline
Contact Service Representative
Hackensack Meridian Health
12.2024 - Current
Ambulatory Office Specialist
Division of Breast Surgery
05.2011 - 12.2024
Unit Service Representative
Hackensack University Medical Center
08.2007 - 05.2001
Associate of Applied Science -
Bergen Community College
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