Microsoft Office
Mercedes Rios
Operations Specialists
South Freeport,New York
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Contact Service Representative
Internal Revenue Services
Holbrook, NY
11.2021 - 11.2022
- Knowledgeable of various tax laws and research procedures to further assist in taxpayer’s individual inquiries and case resolution
- Experienced with software as Teams, Outlook, Zoom, Slack, Skype, Saba Meeting, and WebEx to correspond best with my manager and employees
- Proficient in programs such as Adobe Acrobat, Microsoft Office products, and Google Office products
- Excellent correspondence with taxpayers for an easier understanding of tax law while providing answers to their issue(s)
Office Administrator
Long Island Psychiatric Services
North Merrick, NY
06.2021 - 11.2021
- Well-versed in patient scheduling and management through EHR Systems such as Jituzu and
- Practice Fusion
- Created Long Island Psychiatric Services business cards and website through Canva and
- Wordpress while updating Google Business information for a more modern and accessible business launch
- Which boosted incoming patient performance by 20%
- Thoroughly trained by the Office Manager for Insurance Billing procedures and Insurance codes through MyClientsPlus software
- Maintained patient loyalty and happiness through warm communication and reasonable issue resolution through the doctor’s guidance
- Communicated with various patient demographics, hospital staff, and insurance companies while maintaining excellent customer service, professionalism, and HIPAA Compliance
Shift Supervisor
CVS Pharmacy
Merrick, NY
06.2020 - 06.2021
- Managed up to eight employees at any given time while ensuring the efficiency of daily operations
- Resolved all customer issues in a way that benefits the customer and the interests of the company
- Thoroughly followed money handling procedures along with verifying company financial deposits
- Head of analyzing profit and loss statements deterring shrink and loss within the company
- Oversaw vendor deliveries, assisted with the unloading of shipments while accurately tracking inventory both in the store and pharmacy section
Pharmacy Technician
CVS Pharmacy
Merrick, NY
06.2019 - 06.2021
- Promoted within the company to further the healthcare section with excellent customer service and front store knowledge experience
- Consistently exceeded sales and patient outreach goals; immunizations and medication management
- Supported all customers and staff while providing solutions to a myriad of issues; prior authorizations for insurances, coupon resolution
- Ensured that medications were filled properly and kept accurate stock of inventory
- Trained incoming employees where support was needed within the store and pharmacy
- Software(s): RXConnect, CoverMyMeds, and ScriptPro
Cashier
CVS Pharmacy
Merrick, NY
06.2018 - 06.2019
- Experience in proper money handling procedures and company policies
- Upheld and followed loss prevention regulations
- Efficiently rotated stock and maintenance of products
- Preserved customer loyalty through warm communication and prompt issue resolution 3
Education
Associates Degree - Science
Nassau Community College
05.2021 - 05.2023
Radiology Technician -
Nassau Community College
05.2023 - 05.2025
Skills
Excellent CommunicationMedical Services & PharmaceuticsCustomer ServiceTime EfficiencyMicrosoft Office SuiteMedia ApplicationsManagementInventory ControlMedical BillingElectronic Health RecordsFreelance Website Designer
Complaint resolution
Problem-solving skills
Documentation and reporting
Customer support
Account management
Customer service optimization
Customer Relationship Management
Quality assurance
Technical Support
Work flow planning
Risk analysis and management
Budgeting and forecasting
Management information systems
Sales background
Staff Management
Project Management
Cost reduction and containment
Operations management
Finance background
Employee relations and conflict resolution
Accomplishments
Alumni of The National Society of Leadership and Success
Software
Google Suite
Project Management
Data Analysis
Web Design
Electronic Health Record Software
Media Application Experience
Interests
Badminton
Reading
Volunteer Work
Bowling
Timeline
Radiology Technician -
Nassau Community College
05.2023 - 05.2025
Contact Service Representative
Internal Revenue Services
11.2021 - 11.2022
Office Administrator
Long Island Psychiatric Services
06.2021 - 11.2021
Associates Degree - Science
Nassau Community College
05.2021 - 05.2023
Shift Supervisor
CVS Pharmacy
06.2020 - 06.2021
Pharmacy Technician
CVS Pharmacy
06.2019 - 06.2021
Cashier
CVS Pharmacy
06.2018 - 06.2019