Open To Work
Melissa Blechle
Columbus
Summary
Experienced customer service manager with a solid foundation in team development and operational excellence. Demonstrated ability to build strong relationships and drive teams to exceed performance targets. Focused on leveraging leadership skills to meet diverse business needs.
Overview
31
31
years of professional experience
Work History
Senior Lead Host
Pet Suites-National Veterinary Association
Columbus
06.2025 - Current
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
- Communicated with pet owners to share insights on dogs' activities and well-being.
- Advised pet owners on tailored services, including training classes and boarding options, enhancing pet care experience.
- Supervised daily playgroups to ensure safe interactions among dogs.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Maintained cleanliness of play areas and kennels to promote hygiene.
- Implemented enrichment activities to stimulate mental engagement.
- Trained new staff to deliver consistent quality care and service, fostering a knowledgeable team.
Assistant Manager
Tee Jayes Country Place Restaurant
Columbus
11.2014 - 06.2025
- Achieved a substantial increase in sales (35%) by using market expertise and business knowledge to make proactive decisions.
- Trained and mentored new employees to maximize team performance, 80% retention rate achieved.
- Maintained employee productivity to meet business and customer needs, resulting in an 18% labor cost.
- Monitored receipts and inventory movements, achieving a 26% food cost.
- Leveraged interpersonal communication skills to improve customer experience and enhance each interaction.
- Exercised composure under pressure and in escalated customer service scenarios.
Restaurant General Manager
Tim Horton's Bakery And Cafe
Columbus
02.2013 - 11.2014
- Developed restaurant business plan through demand review, competitor analysis, and sales and finance projections.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business. 45% of customers were repeat customers.
- Hired, trained, and supervised employees to enhance team effectiveness and service quality.
- Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 25% food waste reduction.
- Scheduled 15 staff members and planned shifts to maintain coverage.
- Performed daily reconciliations and bank deposits to ensure accuracy.
Human Resource Assistant
Triangle Equities Group, Inc.
Westerville
03.2004 - 07.2010
- Maintained optimal staffing levels by tracking vacancies and initiating and conducting all recruitment and interview processes to identify qualified candidates.
- Administered benefits programs, analyzed compensation and other competitive data to present to senior management.
- Supported senior management in key decision-making by developing and submitting performance and compensation reports, including status updates and recommendations for improvement.
- Enhanced team knowledge and productivity through training, monitoring, and directing employees in best practices and regulatory protocols.
- Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Facilitated conflict resolution by serving as a liaison between management and employees.
Scheduling Coordinator and Administrative Assistant
Swedish Medical Center
Denver
11.1994 - 12.2003
- Coordinated the scheduling of surgeries for a busy metropolitan hospital's operating room by collaborating with the surgeon's office, various hospital departments, and outside agencies.
- Worked in post anesthesia care unit to secure inpatient rooms as needed, scheduled emergent surgeries, and communicated to patients and families any changes due to emergency situations.
- Worked closely with patients and families to provide pre and post surgical instructions.
- Assisted patients in preop by securing belongings and preparing them for nursing staff transition.
- Processed physician orders for bloodwork and medications prior to surgeries to ensure readiness.
- Ensured insurance pre authorizations were obtained prior to procedure.
- Coordinated procurement of specialized equipment from organizations to meet surgeon requests.
Education
Bachelor of Science - Psychology focus on Counseling Psychology
Metropolitan State University
Denver, CO01.1994
Skills
- Staff hiring and recruitment
- Interviewing techniques
- Employee onboarding
- Staff training
- Staff development
- Performance management
- Conflict resolution
- Multitasking and organization
- Team building
- Attention to detail
Affiliations
Volunteer-Sexual Assault Response Network 2018-2022
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$40000/yr - $200000/yrTimeline
Senior Lead Host
Pet Suites-National Veterinary Association
06.2025 - Current
Assistant Manager
Tee Jayes Country Place Restaurant
11.2014 - 06.2025
Restaurant General Manager
Tim Horton's Bakery And Cafe
02.2013 - 11.2014
Human Resource Assistant
Triangle Equities Group, Inc.
03.2004 - 07.2010
Scheduling Coordinator and Administrative Assistant
Swedish Medical Center
11.1994 - 12.2003
Bachelor of Science - Psychology focus on Counseling Psychology
Metropolitan State University