Melissa Bliss
Doniphan,MO
Summary
Dynamic professional with extensive experience in team leadership at Peco Foods. Proven track record in enhancing employee performance and resolving conflicts, while implementing safety procedures. Skilled in staff development and inventory management, driving operational efficiency through innovative strategies. Committed to fostering a productive work environment.
Overview
18
18
years of professional experience
Work History
Assistant Hatchery Manager
Peco Foods
Pocahontas, AR
10.2016 - Current
- Managed and motivated employees to be productive and engaged in work
- Train and encourage production goals
- Maintain professional, organized, and safe environment for employees
- Enhance resolving disputes promptly and maintaining open lines of communication
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maximized performance by monitoring daily activities and mentoring team members
- Improved safety procedures to create safe working conditions for workers
- Maintain records for weekly, monthly and yearly documentation
- Order supplies as needed
- Maintain weekly inventories
- Preform quality control sampling
Store Manager
Dollar General
Poplar Bluff, MO
07.2012 - 10.2016
- Worked at Jonesboro, AR and then transferred to Poplar Bluff, MO
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Hiring, training and mentoring new staff members
- Improved customer satisfaction through staff training in customer service and product knowledge
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Completed point of sale opening and closing procedures
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles
- Rotated merchandise and displays to feature new products and promotions
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives
Assistant Store Manager
Walgreens
Jonesboro, AR
03.2007 - 07.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Rotated merchandise and displays to feature new products and promotions
- Walk through store areas to identify and proactively resolve issues negatively impacting operations
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Earned a pharmacy technician certification
- Followed all HIPPA guidelines in filling and transferring prescriptions
- Obtained, filled, and entered medical information for patients
- Assisted pharmacy personnel on an as needed bases
- Set planograms
- Worked on implementing district goals at the store level
Education
Master of Science - Environmental Science
Arkansas State University
Jonesboro, AR05-2006
Bachelor of Science - Education
Southeast Missouri State University
Cape Girardeau, MO05-2002
Associate of Arts - Pre-Medicine
Three Rivers Community College
Poplar Bluff, MO05-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Performance management
- Staff development
- Sales techniques
- Conflict resolution
- Schedule preparation
- Sales management
- Performance evaluations
- Marketing
- Safety procedures
- Employee onboarding
- Recruiting and interviewing
- Data analysis
- Teamwork and collaboration
- Multitasking
- Organizational skills
- Team development
- Hiring and training
- Customer relationship management
- Training and development
- Active listening
- Schedule management
- Employee development
Timeline
Assistant Hatchery Manager
Peco Foods
10.2016 - Current
Store Manager
Dollar General
07.2012 - 10.2016
Assistant Store Manager
Walgreens
03.2007 - 07.2012
Master of Science - Environmental Science
Arkansas State University
Bachelor of Science - Education
Southeast Missouri State University
Associate of Arts - Pre-Medicine
Three Rivers Community College