Proactive and achievement-oriented professional bringing 10+ years of marketing, customer satisfaction and leadership experience to a team. Articulate communicator, natural leader and organized manager. Offering excellent communication and good judgment. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Melissa Bolado
Sugar Land,TX
Summary
Overview
14
years of professional experience
Work History
Kindred Hospital Houston Houston, TX
Clinical Liaison
08.2016 - Current
Job overview
- Implemented new marketing plan that increased brand awareness by 50%, and customer engagement metrics by 25%
- Maintained communication with clients to schedule services/answer questions
- Developed and Implemented strategies and campaigns to improve sales and digital presence by optimizing search engine results, increasing sales by 10%
- Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations
- Devised marketing plans using digital strategies, print advertising and word of mouth tactics
- Developed and presented marketing plans and reports to CEO's.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Responded to and investigated complaints and concerns of patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Analyzed market trends and competitive landscape to understand opportunities and potential value
Post Acute MedicalHouston, TX
Clinical Navigator
04.2014 - 08.2016
Job overview
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Cultivated referral relationships, managed assigned territory and completed patient assessments.
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Identified gaps in care and assisted in closure of gaps.
- Mentored team members to enhance professional development and accountability in workplace
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Established relationships with key physicians and hospital executives to secure and increase rapport and trust.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight benefits.
Supplemental Health CareHouston, TX
Nurse
07.2013 - 12.2014
Job overview
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Protected confidentiality of information related to patient care activities and EMS operations.
Fossil Creek Urgent CareSan Antonio, TX
Nurse
02.2013 - 11.2014
Job overview
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Case Management Solution'sSuwanee, GA
Regional Manager
03.2009 - 10.2011
Job overview
- Developed sales strategy based on research of employer worker's compensation cases.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed vendor network of contacts to increase revenues.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Coached and supervised employees and managed human resources functions.
- Conducted frequent medical records reviews and audits to verify followed quality measures.
- Promoted programs, products and services with multi-channel strategies.
- Developed strategic and tactical marketing plans for region.
- Boosted customer satisfaction ratings, increased client retention, grew market share and decreased lag time by implementing process improvements.
Education
Del Mar CollegeCorpus Christi, TX
Associate of Applied Science from Nursing
University Overview
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Health Administration
05.2024
University Overview
Galen College of NursingLouisville, KY
Associate of Applied Science from Nursing
02.2013
University Overview
Skills
- Team Leadership
- Cost Management
- Budgeting
- Scheduling
- Market planning and execution
- Staff Management
- Time management
- Operational Standards
- Patient Intervention
- Crisis Prevention Intervention
- Healthcare Facility Coordination
Timeline
Clinical Liaison
Kindred Hospital Houston
08.2016 - Current
Clinical Navigator
Post Acute Medical
04.2014 - 08.2016
Nurse
Supplemental Health Care
07.2013 - 12.2014
Nurse
Fossil Creek Urgent Care
02.2013 - 11.2014
Regional Manager
Case Management Solution's
03.2009 - 10.2011
Del Mar College
Associate of Applied Science from Nursing
Western Governors University
Bachelor of Science from Health Administration
Galen College of Nursing
Associate of Applied Science from Nursing
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