Melissa Bolden
Memphis,TN
Summary
Protective security guard with several years of experience working to promote safety of people and premises in assigned area. Expertise in controlling exits and entrances and testing and inspecting fire and security systems. Proactive and watchful professional possessing deep knowledge of of security operations and safety practices. Sharp security guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in security procedures and surveillance. Carries out instructions effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Sunstate Security
Memphis , TN
03.2023 - Current
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Completed incident reports to record security or loss prevention incidents.
- Monitored security cameras to identify and respond to suspicious activity.
Work From Home Agent
Customer Service Represenative
Memphis, TN
05.2021 - 04.2023
- Monitored customer satisfaction levels through surveys and feedback forms.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Processed orders accurately according to established guidelines and timelines.
- Contacted customers about potential service upgrades, new services and account changes.
Education
High School Diploma -
Goodwill Excel Center Memphis
Memphis, TN06-2024
Skills
- Personnel screening
- Stationary surveillance
- Electronic surveillance
- Visitor tracking
- Premises patrol
- Metal detector operation
- Security guard license
- Security systems
Certification
- Cardiopulmonary Resuscitation (CPR) Certified
Timeline
Security Officer
Sunstate Security
03.2023 - Current
Work From Home Agent
Customer Service Represenative
05.2021 - 04.2023
- Cardiopulmonary Resuscitation (CPR) Certified
High School Diploma -
Goodwill Excel Center Memphis
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