Melissa Bolton
Butte,Montana
Summary
Accomplished General Manager, adept in operations management and leadership. Track record of significantly increasing sales and profitability. Expert in fostering team unity and problem resolution, ensuring high employee engagement and client loyalty. Proven results in enhancing operational efficiency and achieving targets.
Overview
23
23
years of professional experience
Work History
General Manager
Best Western Plus Butte Plaza Inn
Butte, MT
12.2021 - Current
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Lead a diverse team of professionals, fostering a positive work environment and high employee engagement.
- Develop and implement strategies to increase sales and profitability.
- Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Oversee all business processes including daily guest reviews, expenses, and maintenance projects.
Director of Sales
Best Western Plus Butte Plaza Inn
Butte, MT
12.2008 - 12.2021
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Managed group business and assured client needs were met in a professional and timely manner.
Operations Manager
WESCO Distribution
Butte, MT
07.2001 - 12.2008
- Supervised operations staff of electrical component distribution company.
- Ensured employees were compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Bachelor of Science - Business Marketing And Administration
The University of Montana
Missoula, MT12.1993
Skills
- Effective Leadership
- Training and Development
- Operations Management
- Expense Control
- Supply Chain Management
- Strategic Planning
- Problem Solving
- Strong Collaborator
- Business Development
- Customer Relationship Management
- Customer Retention
- Vendor Relationships
Timeline
General Manager
Best Western Plus Butte Plaza Inn
12.2021 - Current
Director of Sales
Best Western Plus Butte Plaza Inn
12.2008 - 12.2021
Operations Manager
WESCO Distribution
07.2001 - 12.2008
Bachelor of Science - Business Marketing And Administration
The University of Montana