Melissa Bowling
Shepherd
Overview
20
20
years of professional experience
Work History
EMS Dispatcher
Allegiance Mobile Health
Livingston
10.2024 - Current
- Answered non-emergency inquiries from the public regarding departmental services.
- Maintained detailed records on all dispatched calls including response times, type of incidents handled.
- Operated computer aided dispatch system which includes entering data into a database, retrieving information from the database, printing reports.
Insurance Agent
State Farm
Cleveland
06.2013 - 08.2024
- Developed and implemented comprehensive insurance plans for clients according to their individual needs
- Assessed customer risk levels and recommended appropriate coverage options
- Conducted research to identify competitive rates and benefits offered by other providers
- Provide customers with information regarding plan features, pricing, and availability
- Educated customers on the importance of maintaining adequate insurance coverage
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products
- Resolved customer complaints in a timely manner to maintain high satisfaction levels
- Developed relationships with new clients through cold calling and referrals from existing customers
- Maintained accurate records of all insurance transactions using computer software systems
- Participated in continuing education courses to stay current on industry trends and changes in regulations
- Advised customers on the best ways to minimize risk associated with their assets
- Generated reports detailing sales activities, client interactions, and progress towards goals
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures
- Schedule meetings with prospective clients to discuss available products and services
- Explained complex technical terms to insurance plans in simple language for easy understanding
- Gathered detailed information from customers prior to offering quotes or making recommendations
- Processed payments received from clients promptly according to established procedures
Customer Accounts Manager/Sales Manager
Aarons Furniture Store
Livingston
02.2010 - 05.2013
- Provided customer service to existing clients by responding to inquiries and resolving complaints
- Developed relationship with customers through proactive communications and follow-up activities
- Gathered data on customer preferences, needs, and satisfaction levels
- Created detailed reports of customers accounts including contact information, billing history, payment status, and account activity
- Maintained accurate records of all transactions in the company's database system
- Collaborated with internal teams to ensure timely resolution of customer issues
- Performed audits of customers accounts to ensure accuracy of data entry
- Generated sales leads by cold calling prospective customers and following up on referrals from existing clients
- Negotiated contracts with key customers to maximize profitability for both parties
- Monitored competitor activities to stay ahead of the competition
- Developed strategies for improving customer retention rates
- Ensured compliance with relevant laws and regulations to customer relations
Assistant Manager
McDonalds
Cleveland
02.2005 - 10.2012
- Provided customer service to incoming customers
- Performed daily, weekly and monthly inventory
- Handled daily deposits
- Created scheduling for a staff of 30+ employees
- Responsible for ensuring the safety of prepping food to serve
- Opening and Closing of the store
- Training incoming employees
Skills
- Customer relationship management
- Problem solving
- Emergency response coordination
- Data entry
- Attention to detail
- Computer aided dispatch
- Record keeping
- Non-emergency communication
- Critical thinking
- Data analysis
- Conflict resolution
- Time management
- Call prioritization
- Stress tolerance
- Radio communication
Timeline
EMS Dispatcher
Allegiance Mobile Health
10.2024 - Current
Insurance Agent
State Farm
06.2013 - 08.2024
Customer Accounts Manager/Sales Manager
Aarons Furniture Store
02.2010 - 05.2013
Assistant Manager
McDonalds
02.2005 - 10.2012