Melissa Brady
Selkirk,NY
Summary
Accomplished Title Abstractor, adept in easement identification and problem-solving. Expert in legal document analysis and public records navigation, significantly enhancing transaction accuracy and client satisfaction. Skilled in fostering relationships and meticulous attention to detail, ensuring seamless real estate transactions and compliance.
Overview
34
34
years of professional experience
Work History
Title Abstractor
Self-employeed
03.2004 - Current
- Developed strong relationships with county officials, facilitating quicker access to essential information on public records.
- Analyzed chain of title documents, identifying gaps in ownership history that could impact future sales or developments.
- Ensured accuracy in title abstracts by meticulously reviewing property documents and identifying potential discrepancies.
- Conducted thorough due diligence investigations to uncover potential liens or encumbrances on properties before finalizing transactions.
- Expedited the closing process by delivering accurate and timely title abstracts to relevant parties.
- Maintained open communication channels with clients, providing regular updates on progress and answering any questions promptly.
- Examined land records and identified potential problems with title search results.
- Utilized various online databases and public land records to verify ownership information.
- Researched ownership interests and liens on real estate properties.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
Call Center Team Leader
Golub Corporation
11.1998 - 04.2004
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
- Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
- Improved customer satisfaction ratings by consistently providing high-quality support and addressing customer concerns in a timely manner.
- Assisted in training, motivating and coaching team members to meet required center goals.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
- Connected callers with appropriate professional, department, or business.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
Data Entry Clerk
Golub Corporation
06.1990 - 11.1998
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Associate of Arts - Business
Schenectady County Community College
Schenectady, NY06.1995
No Degree - Elementary Education
The College of Saint Rose
Skills
- Easement Identification
- Boundary Dispute Resolution
- Property Research Proficiency
- Land Survey Familiarity
- Legal Document Analysis
- Public Records Navigation
- Deed Interpretation
- Tax Lien Verification
- Ownership History Tracing
- Problem-Solving
- Attention to Detail
- Local record searches
Timeline
Title Abstractor
Self-employeed
03.2004 - Current
Call Center Team Leader
Golub Corporation
11.1998 - 04.2004
Data Entry Clerk
Golub Corporation
06.1990 - 11.1998
Associate of Arts - Business
Schenectady County Community College
No Degree - Elementary Education
The College of Saint Rose
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